
Wojciech Sidor
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When it works, all's good and easy. However, the preauthorisation bot has claimed multiple times I am not authorised and need to log in - after having just logged in. Restarts help, but only sometimes. Also, it doesn't allow you to take screenshots, which means I just take photos of the screen with another phone. Stupid and unnecessary restriction with no way of turning it off.
4 people found this review helpful

Danielle Issa
Neither the app nor the website processes claim submissions. You go through all the trouble to fill out the form and upload invoices, only to get an error at the final step. And bupa customer care truly doesn't care -- it took a full week before I got a response to my inquiry, and it was generic. Bupa used to be so responsive and their claims process so seamless! I don't know why they've faltered so awfully, especially since clients are paying big premiums for their coverage. Still unresolved!
16 people found this review helpful
I’m very sorry to hear about your experience – we’d love to help.
To help us get in touch, can you please send us an email to info@bupa-intl.com and copy and paste App Review Support into the subject line.
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Rick Peh
This app used to be very intuitive and easy to use however after an update today, it can't work at the point of file upload for supporting. it popped up error message of only able to accept file name of max 30 characters but my file name is so short less than 10 also popped up as error, please look into this bug thanks.
1 person found this review helpful