Bupa Global MembersWorld

BupaUK

About this app

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go.

You can use the app to:

Process Claims
- Submit claims for you and your dependants
- View and track progress
- Add any missing information

Pre-authorisation
- Request pre-authorisation for you and your dependants
- View and track progress

Global Virtual Care
We have partnered with Teladoc Health to connect you to a global network of doctors
- Virtual consultations available 24/7 via video or telephone
- Unlimited number of consultations
- Multiple language options

Message us
- Contact us at any time with messaging
- Receive push notifications when an agent responds

- View membership cards for everyone on the policy, even when not connected to the internet
- View and download policy documents
- Manage your cards and make payments
- Manage account details and settings

To use the app, you’ll need to be a Bupa Global member.

Ratings and reviews

When it works, all's good and easy. However, the preauthorisation bot has claimed multiple times I am not authorised and need to log in - after having just logged in. Restarts help, but only sometimes. Also, it doesn't allow you to take screenshots, which means I just take photos of the screen with another phone. Stupid and unnecessary restriction with no way of turning it off.

Neither the app nor the website processes claim submissions. You go through all the trouble to fill out the form and upload invoices, only to get an error at the final step. And bupa customer care truly doesn't care -- it took a full week before I got a response to my inquiry, and it was generic. Bupa used to be so responsive and their claims process so seamless! I don't know why they've faltered so awfully, especially since clients are paying big premiums for their coverage. Still unresolved!

This app used to be very intuitive and easy to use however after an update today, it can't work at the point of file upload for supporting. it popped up error message of only able to accept file name of max 30 characters but my file name is so short less than 10 also popped up as error, please look into this bug thanks.

What's new

- bug fixes