Bupa Global MembersWorld

BupaUK

About this app

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go.

You can use the app to:

Process Claims
- Submit claims for you and your dependants
- View and track progress
- Add any missing information

Pre-authorisation
- Request pre-authorisation for you and your dependants
- View and track progress

Global Virtual Care
We have partnered with Teladoc Health to connect you to a global network of doctors
- Virtual consultations available 24/7 via video or telephone
- Unlimited number of consultations
- Multiple language options

Message us
- Contact us at any time with messaging
- Receive push notifications when an agent responds

- View membership cards for everyone on the policy, even when not connected to the internet
- View and download policy documents
- Manage your cards and make payments
- Manage account details and settings

To use the app, you’ll need to be a Bupa Global member.

Ratings and reviews

Neither the app nor the website processes claim submissions. You go through all the trouble to fill out the form and upload invoices, only to get an error at the final step. And bupa customer care truly doesn't care -- it took a full week before I got a response to my inquiry, and it was generic. Bupa used to be so responsive and their claims process so seamless! I don't know why they've faltered so awfully, especially since clients are paying big premiums for their coverage. Still unresolved!

When it works, all's good and easy. However, the preauthorisation bot has claimed multiple times I am not authorised and need to log in - after having just logged in. Restarts help, but only sometimes.

I find it difficult the qay it is set to choose your country and the date the symptoms started ( no option to write it down in the bar ) For example i have to scroll down yo 2012 to set the time the symptoms first appeared, also if you live in Zimbabwe good luck setting the currency 🤣 It's great to have an app but it's in convenient. Also there is no option for the WEB chat support which is the most helpful channel to resolve your issues. It needs to be integrated in the app as I see

What's new

- Improvements to secure document upload journey
- User interface updates for the Global Virtual Care and Claim Submission journeys
- Reimbursement currency update for Venezuela
- Document updates