I absolutely LOVE the app, as a Mother of a 4 year old riding the bus, I can feel at ease knowing where she is at all times. I took one star only because sometimes I can be right in the middle of checking the location and it just logs me out, when I try to log back in, it always says my password is invalid but it's not, I have to do it 3 or 4 times before it finally logs me back in, other than that....I LOVE IT.
So happy to read about such a great experience with BusWhere--we are looking the issue of the app logging you out.
Can you let us know if this is still a problem?
When I first started using this app it was great. It only works if the bus has the tracker turned on. Most days it's not. This school season it worked maybe a week. Now it won't even open on my phone. I've uninstalled and reinstalled 3 times... nothing. I've sent an email for technical support... nothing. This would be a great app, 1. If it worked and 2. When it is working the school did their part and made sure the trackers are turned on.
10 people found this review helpful
We are sorry that you are experiencing these issues.
To help us troubleshoot, please send the following details to firstname.lastname@example.org:
- The name of the student's school
- The number of their bus route
We look forward to hearing from you, and getting you up and running.
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The routes need to be updated. The actual tracking is great! But has been rendered useless to me... there needs to be a way to switch routes. My child was assigned purple bus this year but I can not switch from the yellow route in the app nor on the web. Also the listed time on the PM route is incorrect on the published bus schedule. Adding a way to communicate with the buses dispatch is also a good idea, seeing as how no one ever answers the phone number provided and the voicemail box is full!
3 people found this review helpful
Thanks for getting in touch, and I'm glad the tracking works well. We don't allow parents to switch routes in order to protect the security of the children -- all changes need to go through the school. But if you email email@example.com with the specific change you'd like, we'd be happy to forward it on and help if we can.