Jennifer S
This app worked great last year. It was very reliable. This year, however, they decided to make it fancy and add all this extra stuff to it and it's useless now. My son missed the bus last week, (That was a first) because I was relying on the app, which still showed him about five stops away. I couldn't believe my ears when I heard the bus pull up out front. So now I don't even bother with it. We went back to the old fashioned way of doing things which is just knowing what time you should go out
1 person found this review helpful
BusWhere
September 16, 2024
Hi Jennifer,
We understand this can be frustrating. We would appreciate it if you could send us the details at support@buswhere.com so we can investigate what may have happened and work to resolve.
Jamie Crutchley (Lunakin)
Great idea, horrible execution. The idea of tracking my child's bus is great for loads of reasons. However, it only alerts and shows the bus location after it leaves the stop just before ours. Which is less than 1/4 mile down the road. Furthermore, there is a delay, so we often saw the bus before the tracker showed it on the way. This makes it completely useless!! What we need is to be able to see how many stops away the bus is, so we know how late or early it is. Or if it has even left yet.
4 people found this review helpful
BusWhere
February 22, 2024
Hi Jamie,
Sorry to hear that bus tracking has not been working as expected--please send us some more information at support@buswhere.com so we can look into what may be going wrong and get it resolved for you.
Dezeray D
I think it's really a wonderful app and concept. The customer service is also phenomenal. I think there is a problem with education and training on the client side -- we have a lot of issues with the app not working as intended, but it's usually because the district transportation staff (drivers, admin staff, etc.) are making an error.
1 person found this review helpful