Global Blue – Shop Tax Free

1.35K reviews
Content rating
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About this app

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.

The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport

Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.

Features include:
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations

Before downloading, please note that the SHOP TAX FREE app from Global Blue requires access to the certain services to provide the best customer experience:
• Location services: provide you information and directions to nearby locations of interest (e.g. customs desks, refund offices, merchants)
• Push notifications: inform you about nearby points of interest based
• Camera: scanning your passport during the registration and customs validation process and also for scanning tax free form barcodes
• Wi-Fi connection information: informing you about the availability of a secure Wi-Fi connection to perform mobile export validation where available
• To offer you the best experience when you travel in China, the app provides you with a Baidu map. Baidu collects, uses and shares certain information in accordance with its privacy policy:

By downloading and using the app, you are deemed to have understood and consented to the above.
Updated on
Oct 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
1.35K reviews
Mike Le
November 27, 2022
In Germany there is 19% VAT and Global Blue only refunds <10% meaning they are keeping have of the refund as service charge. You have to fill out a lot of forms by yourself as well. So the service they provide is not even worth it. Apart from that the search in the app is pretty slow and not really accurate.
3 people found this review helpful
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Global Blue Marketing Services Ltd
December 2, 2022
Hi, I'm sorry that you are upset about the service fee. However, the refund amount is based on the net value of the goods, not the purchase amount and the service fee is indicated on each form for the customers' reference.
Hazem Ali
January 12, 2023
I can access my account from the web site while cant through the application. Telling me that the name and password don't match , the same name and password open from the site
5 people found this review helpful
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Abdullah Kabli
November 28, 2022
I had some pending refunds, and while following up today, all refunds disappeared. Ive tried to contact someone through the website but its telling me the tax refund number is incorrect (even though its the number right below the code) please help
1 person found this review helpful
Did you find this helpful?
Global Blue Marketing Services Ltd
December 2, 2022
We apologize for the inconvenience the issue caused. Please contact us via the web form with the form information and we can advise you further. Have a nice day.

What's new

Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features, and the performance.