
Ryan Thomas
Updating my profile and details is such a pain. The app constantly glitches. Then it asks for an area code for your mobile number, which it adds on top of the country selection. It then saves it and when you realise the area code is in there twice, the system wants to send an SMS to the incorrect number, which fails and prompts you to call customer service. Very clunky design.
2 people found this review helpful

A Google user
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I downloaded this app because for what I understand, the online mileage calculator is no longer functional. So I download it and find the mileage calculator. It took me 10 minutes to enter all the info. It asked me all flight details, which I had to go and grab in my Swiss App. But whenever I closed the Miles&More App to open the Swiss App to look up information, the data I had previously entered in the Miles&More App was gone. Eventually I wrote down all information of all flights on a piece of paper in order to enter it in one go in the Miles&More App. After doing that -- quite a drag -- I got an error message that "the mileage could not be calculated due to a system error". Now I'll have to call the Senator hotline on the phone and spend another 15 minutes or so to find out. Also the App asks the Booking Class for the mileage calculation, but the Booking Class is not listed either in the Swiss App or on the flight Reservation confirmation... Suggestions: just put the mileage value right on the confirmation, as well as the booking class, and list that same information in the Swiss App. Seems like that should be easy to do. This has been extremely annoying!
21 people found this review helpful

Liang Chen
Pour UX. 1. Middle "Plus Sign" doesn't mean to get credit and miles points but mean to lose points for exchange stuff. Unintuitive. 2. Not showing reason why collecting miles failed. But just failed. No where to write feedback. 3. account tile and status tile are basically the same thing. The whole point of this app is to collect points and get a status. The activities of earned points is directly linked to the status. You dont need to separate! What a product
4 people found this review helpful