John Cote
app is constantly missing the deadline to remind, resets my treatment plan, doesn't let you have it open or accessible while using the help menu so when they need screen shots you have to close out, take screen shots, then start a new chat with a new agent. Checkins need to switch. the order they do the pictures so you don't have to put your aligners in and then take them out and then back in again.
Tawni Arnold
- Flag inappropriate
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Edit: so some changes have been made and it's better but I still am not a fan of this app. Don't feel that anyone bothers to look at the check-ins... If they did I wouldn't be on my 2nd set of refinements. Frustrating app... It keeps screwing up my hyperbyte usage and it tells me that I've got 11 lower aligners and 5 uppers... I've got 12 and 6. Really don't like this app.
straight smile, llc
December 7, 2023
We apologize for the inconvenience you've experienced with our app. We understand your frustration with the incorrect aligner count and the selfie check-ins. Our team is actively working on resolving these issues to provide a better user experience. If support is needed please contact us at patient.byte.com/support.
Liam Hogan
A frustratingly buggy mess. The most important features - tracking the status of your current treatment plan, when to switch aligners, and hyperbyte usage - all get totally out of sync and present incorrect or conflicting information. Certain pages in the app like hyperbyte info are impossible to go back from without force closing and reopening the app. Byte, if you are going to mandate using an app (eg for check-ins), you NEED to make sure it actually works!
2 people found this review helpful
straight smile, llc
September 17, 2024
We appreciate your feedback about the app's bugs and syncing issues. It’s clear how crucial these features are, and we’re committed to addressing these concerns. Your experience matters, and we’re grateful for your insights as they help us improve.