![](https://play-lh.googleusercontent.com/a-/ALV-UjWVh411ipeF4vS82vixLtRWAE5uTRBfBfdRxI4twLBsGmnl6sWL=s32)
Shaena K
Starting with a neutral rating. Got the notification that tracking is available for my aligners. Nope. So far, only a shipping label created. Got email that said there was something in the app I needed to check in or update or something, but I don't have my aligners just yet. So...no real idea how it's gonna go on the app. Not a fan of the fact that you can't see or do ANYTHING in the app, unless you've recieved the aligners. I want to look thru the app and get explore its interface and features
straight smile, llc
June 14, 2024
Your feedback is valuable, and we're continuously working to improve the user experience. Currently, certain functionalities in the app are unlocked once the aligners arrive to ensure a seamless and relevant experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjXxwsoGR3bbPvfxupA5So763RHd1WLt35ih6aT7TEfedaDyVhqlFw=s32)
Tim Cech
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The people themselves are incredibly helpful in getting back to you on time and helping you figure out what steps you need to take. But the camera quality on the app is absolutely abysmal. The second you launch the camera app the pictures wind up terrible and I doubt their dental professionals can see anything that you're submitting. Without any change I'm seriously concerned about people being able to show real examples of their teeth.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKySEHqGOeHKIzje8Wp74g9BP71qwilgQK3P3Do8TKJ9xciGg=s32-mo)
Mason Wray
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The app doesn't really appear to be aware of the prescribed treatment plan, nor the status of shipments. "Track my order" link in app opens up the FedEx tracking page, but the aligners were shipped via UPS. It wasn't aware of the appropriate duration for each set of trays, which is actually the only thing I wanted the app to do. Still reminds me to use HyperByte when the treatment plan says not to. Overall just a buggy mess.
6 people found this review helpful