CareFirst

CareFirst Management Company, LLC

About this app

This application gives CareFirst members the ability to manage their health insurance through their mobile devices by providing secure, personalized information on items ranging from claims, deductibles, who’s covered, and downloadable ID Cards, to locating a provider or urgent care center near them. Members can also register for CareFirst’s secure member site, My Account, and maintain their account and communication preferences using the application.

Ratings and reviews

Practically Unusable. The app does not save ypur log in despite how many times you say (even with the "keep me logged in for 45 days" box checked), you cannot download or print your digital insurance cards, they will error or fail, and if you try to go to "what's covered", it will tell you every single benefit is "benefit not covered" despite me KNOWING its covered because I've been using it this year (2026) for appointments.

Updating: 16 months later, and it's even worse. Now it won't even allow me to log in. I spoke with a very friendly support person who submitted a ticket and called me back to try again with no luck. He's now escalated the issue. I'm hoping it works soon. This app needs some attention. Save yourself some frustration and use a computer instead.

Every time I accidentally close the app or look to another app for documents/info to fill out the forms, I get logged out, and all my previous files are closed and erased. Logging in is not easy as well. I know that medical information is very private, but the security process is way more complicated to my taste. If I could choose to use a fingerprint at least while working.

What’s new

Bug fixes and improvements