SMILE APP

Carextech

About this app

SMILE helps you stay connected with your loved ones from anywhere in the world by connecting residents, their families, and their community in one easy-to-use portal. See what Mom’s been up to, share Dad’s favorite book, and be an active part of their community with the only solution that focuses on using life stories and assessed care needs to create personalized life enrichment programming.

Our platform helps senior living communities track and report on their programs to see what’s working, what their residents participate in, and even if they’re meeting stated regulatory goals and standards!

Ratings and reviews

So far it's a waste of time. It says it's compatible with my phone but the app won't open. I uninstalled and reinstalled, then restarted. Still won't open. At least I can see Smile on my reliable desktop computer, but this app won't work. I contacted company and so far response has been to check with facility. I am set up correctly. I have emailed them again. Carextech needs to fix the app.

*Update* After emailing the company, they have fixed the issue and the app is working, with no issues. Thank you for fixing the issue. When I first downloaded this app, it worked fine. (This was in January, 2019). Since the last update in April, I have not been able to open the app on my phone which is a Moto Z3. I have tried uninstalling and reinstalling and restarting my phone to no avail. I like the app, but the bugs need to be fixed asap!

Piece of garbage app! Every time I log in it tells me it's the wrong password. I reset the password, login and the next time it tells me it's the wrong password again. I've been in IT security for 20 years, I know how to manage passwords. What a complete waste of time and so frustrating when I'm trying to monitor my Mom's status.

What's new

Fixed the profile updating issue for emails and added a UI change in uploading images on messages page.