Cellcom Visual Voicemail

New-Cell, LLC dba Cellcom

About this app

** NOTE: If you are experiencing stability issues with the Cellcom Visual Voicemail app, please ensure you have the latest version installed before calling support. This app is updated regularly in an effort to ensure stability and security. **

With Cellcom Visual Voicemail there is no need to call in or listen to your voicemail messages in sequential order. Instead, you will see a list of your voicemail messages on your Android smartphone, and select in any order, which ones you wish to play, call back, forward or delete. You can quickly get to the most important messages first, or delete unwanted messages without even listening to them.

This app will allow you to manage various voicemail functions, including:
• View a list of your voicemail messages.
• Play messages in any order you choose.
• Pause, rewind and fast-forward messages while playing.
• Reply to voicemail messages by a call back or text message.
• Forward voicemail messages via email.
• Change your voicemail password.

NOTICE: Cellcom’s Visual Voicemail App sends outgoing SMS messages to communicate with the voicemail server. Cellcom customers are not charged for this outgoing SMS message.

ALERT: The PCI Security Council has mandated a rule based on vulnerabilities associated with security protocols used by outdated operating systems. After June 30, 2018, the Cellcom Visual Voicemail App will no longer support outdated Android versions below 4.0 (Ice Cream Sandwich) for security reasons. Android versions 4.0 - 4.4.4 (Ice Cream Sandwich, Jelly Bean, and Kit Kat) will continue to be supported, but you will need an up-to-date version of Google Play Services installed in order for the app to function properly.

Ratings and reviews

People leave messages and you can view them. BUT,you can't listen to them for a few hours to days. They are stuck in loading screen & all icons are disabled. There's always been something wrong with it that directly affected operation. Mostly useless. I have called and sent digital complaints, but they go unanswered. Best advice they give you is to restart your phone, un-install it and re-install the app. My advice, switch to ANY other provider if you can.

Absolutely terrible. Can't delete a voicemail from 8 months ago. It doesn't notify me of a new voicemail and then all of a sudden I have 12 new voicemails from up to a month ago? When I delete an old voicemail, listen to the next one and then go to delete that it, it will not delete. It just has a loading sign. I have to close the app and then reopen it for each voicemail to delete. I keep missing important voicemails for work and it's very frustrating. I have installed and reinstalled the app multiple times and also is up to date. No difference. As of now there are 257 reviews and the app has a 2 star rating. If that doesnt prove how much it sucks I dont know what will. Coach McCarthy is gone now so maybe put your focus on the app instead? If it doesn't get taken care of soon, I'm taking our 5 phone lines and 15ish years of being a customer and going somewhere else.

App worked perfect for years for me. Now that I've switched to a S22 Ultra the app isn't compatible with it. Even with the latest Android update it won't set up my voice mail. Spent over an hour on chat with cellcom and even talked to their tech department and all they could say at the end was to delete the app and try every now and again to see if it works.

What's new

Our latest myCellcom release updates the look and feel of the app.