![](https://play-lh.googleusercontent.com/a-/ALV-UjVXZ-uFaMzkZzJiDHeZBYX0HI2pQhlGUmvz8aZGASKVSqNWe4lh=s32)
Tom Gregory
Downloaded this to activate my new insurance today. App constantly crashes or loses its session forcing you to log in with multi factor authentication every time. I think it's actually slower than making a phone call and dealing with a human being. I will find out in a few seconds. Right after I delete this app.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLmEGGpLH6lRgA9QIy8x-8VBjpMe4sTWcQDON4yJbFk4cvG=s32-mo)
Zeke Pederson
Horrible app. No ability to use any biometric login. Back button closes app and then requires a login again even though you exited for only a second or two. Always requires 2 factor authentication even if you've logged in less than a second earlier.
1 person found this review helpful
Centivo Health
August 25, 2022
Hi Zeke, good news, we just released support for biometric login! Thank you for sharing your experience with how the app is responding to the back button. We will investigate this behavior futher. We are also working on an enhanced MFA solution, stay tuned!
![](https://play-lh.googleusercontent.com/a/ACg8ocLaCD_d2EjeyrDZL00baRamLKMdA8guAzxexivT3IuYcZ777A=s32-mo)
Christopher Quinn
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No Biometric for login means just to open the app I need to do MFA every time. Does not allow the use of the back button within the app, which also means you exit without warning, and then, of course, you need to log in to MFA AGAIN. This is what you get when the company cares more about money than user experience, and since there is no alternative on a phone for this, why should Centivo care how it works. Update: It still doesn't work, worse yet. In an email, they said they don't even offer it.
1 person found this review helpful
Centivo Health
August 25, 2022
Hi Chrisopher, thank you for your feedback. We just released support for biometric login! We hope you try it out. We are also working to enhance our MFA solution when using the mobile device. Thank you for letting us know that the back button in the app is causing issues. We will investigate this further.