CEQUENS

Cequens FZE

About this app

CEQUENS 1Box - Your Complete OCC Mobile Solution
Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform.
📱 Complete OCC Platform in Your Pocket
CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently.
🎯 Streamlined Request Management:

Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location
Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel
Request Tracking System - Monitor request status from initial contact to resolution with complete visibility
Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps
Request History & Context - Access complete conversation history and customer context for informed request resolution

⚡ Core OCC Features:

Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly
Request Prioritization - Automatically identify and escalate urgent customer requests
Collaborative Request Resolution - Tag team members and collaborate on complex customer requests
Request Analytics - Track response times, resolution rates, and request patterns
Automated Request Responses - AI-suggested replies for common customer requests
Multi-Language Request Support - Handle customer requests in any language with built-in translation

🔧 Request Management Capabilities:
✓ Service Requests - Process customer service inquiries and support tickets
✓ Order Requests - Manage purchase inquiries, modifications, and cancellations
✓ Information Requests - Provide instant responses to product and service questions
✓ Complaint Management - Track and resolve customer complaints efficiently
✓ Appointment Requests - Schedule and manage customer appointments
✓ Technical Support Requests - Handle troubleshooting and technical assistance

What’s new

✨ New Feature: In-App Feedback — Share feedback directly from the Profile tab. Report issues, suggest improvements, or share thoughts. Your feedback helps us improve your experience,
🐛 Bug Fixes: Fixed crashes and improved app stability for a smoother experience.