![](https://play-lh.googleusercontent.com/a-/ALV-UjVak38jfu2mrT4gzHGm4Q2V6SN9TRFSkPSVJVd_m205zv0B0b7-OA=s32)
Jenny Baggs
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One star because I'm limited on how much i can type. 140 uploaded way out of order. Rearranging in itself it's so hard. The picture just takes off and I can't just move it one spot. Can't delete b... IPhone app is better. When making collages is more convenient. But both apps struggle with the convenience of making collages and getting to your pictures. I hate scrolling all through the pictures each time. Plus why 00w is there not a collages for 5?? Moving pages around should be easier as well.
Jenny, thanks so much for your review! We apologize for the frustration you may have had in getting your collages created and pages moved around. Did you know you're able to select the photos you want in the collage first and then can collage them? I am going to reach out to you through email to make sure you're aware of this option.
![](https://play-lh.googleusercontent.com/a/ACg8ocIHMI2Jt32Er1rK8uebt2kFK0BSjxTQlxci9gbsBAdpTY43MQ=s32-mo)
L S
This app is incredibly annoying, frustrating, and time-consuming to produce 1 book. I've been doing this for years and get so far behind because it takes too long. When you edit the book, the dates are all wrong, so I have to look up the date in my camera roll, edit the Pic but then when I rearrange them because now they're out of order, it screws up dates again. I love the idea of this book and have enjoyed receiving them, but will be looking for another app to start using instead.
1 person found this review helpful
Thank you so much for your feedback, although, we’re sad to hear about your experience. We would love to troubleshoot with you if you’d like to try again. Please reach out via email at support@chatbooks.com, live chat, or SMS. We are always just a click away and happy to help.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUJMiSbkf0jwjeKVku4lZ1lAOsRjbyMtCeFT7_D5EKzXiuSxwlTyg=s32)
Anna Chen Santos
For an app centered around creating photo albums, it's mind boggling that it has bugs where photos don't appear accessible from the app as well as confusing UI for selecting photos to upload. This would be a great app/service if not for these continual bugs and usability issues that make something simple into something impossible. The editing capabilities are also extremely rudimentary.
Thank you for taking the time to review our app. I’m sorry to hear about your frustration and have passed along your feedback to our product team for review. We'd love to know more about what you're experiencing and help troubleshoot. We can be reached at support@chatbooks.com or via SMS/Live Chat. Thank you again for your valuable feedback.