Chatway Live Chat & AI Chatbot

Chatway

About this app

Chat with your website visitors anytime, anywhere.
Chatway helps you provide fast, personal customer support from your mobile device. Respond to live chats, monitor your AI chatbot, view website visitors in real time, and manage customer conversations from multiple channels, all in one place.

Whether you're at your desk or on the go, Chatway helps you stay connected with your customers and support them when they need you.

Live chat with your website visitors
See who's visiting your website and respond to live chat messages directly from your phone.

Get useful visitor context including pages visited, device information, location, tags, and browsing activity, so you can better understand what customers need before you reply.

You can also view available customer order, cart, and product information directly inside conversations, helping you answer questions and resolve issues faster.

AI chatbot for customer support
Use the Chatway AI chatbot to automate customer support and assist website visitors 24/7.

The AI chatbot can learn from your website content and other knowledge sources to answer common questions, reduce repetitive support work, and help customers get answers faster.

Your team stays in control. Monitor conversations handled by the AI support agent, review responses, and step into a conversation whenever human support is needed.

Manage conversations from multiple channels
Keep customer communication organized in one inbox and manage supported channels such as:
* Website live chat
* WhatsApp
* Facebook Messenger
* Instagram
* Email

Instead of switching between different apps, your team can manage conversations from Chatway.

Know who you're talking to
Get more context about every visitor and customer:
* See who's currently visiting your website
* View pages they've visited
* See device and location information
* View visitor tags and conversation details
* Access available order, cart, and product information
* Review previous conversations and browsing activity

Stay on top of your support inbox
* View open and resolved conversations
* Search previous conversations
* Categorize chats using tags
* Assign conversations to team members
* Collaborate with your support team
* Quickly find conversations that need attention

Reply faster
* Use saved replies to quickly answer common questions
* Personalize responses for each customer
* Share screenshots, images, documents, and other files directly in conversations

Notifications that work for you
Choose how and when you receive notifications about incoming messages and visitor activity. Custom notification settings help you stay responsive while giving you more control over when Chatway gets your attention.

What you can do with Chatway
* Provide real-time customer support and respond to website visitors from anywhere
* Automate common support questions with the AI chatbot
* Monitor AI conversations and take over whenever human support is needed
* Resolve questions faster using visitor, browsing, order, cart, and product information
* Manage live chat and supported messaging channels from one inbox
* Assign conversations and collaborate with your support team
* Organize conversations using tags and conversation statuses
* Use saved replies to answer common questions faster
* Stay productive and manage your support inbox directly from your phone

You can also use the Chatway web app on mobile or desktop for additional flexibility and control.

Visit https://chatway.app to learn more about Chatway and provide faster, smarter, and more personal customer support with live chat, AI chatbot automation, and multi-channel messaging.

Ratings and reviews

Its an excellent website chat app, very easy to sync with a personal website ... I highly recommend this app for all app users. But if voicenote can be added to the chat window, that will be an excellent feature as well

Very easy setup and works perfectly for our small business. The chatbot works great. Thanks :)

Amazing App! I wish they could find a solution for the notifications, I did everything to make it deliver notifications, but unfortunately it is still not sending all of them. I think it is a problem on my phone, although I disabled battery optimization, allowed background processing, and disabled pause app when unused, it is still not delivering all the notifications. I hope devs can find a solution for this.

What’s new

- AI escalation notifications: A separate option for when AI escalates to a human.
- Chat assignment notifications: Notify agents when a chat is assigned to them.