The Cheesecake Factory

Cheesecake Factory INC

About this app

The Cheesecake Factory is an experience like no other! Our app brings our legendary menu of 250+ made-from-scratch dishes right to your fingertips.

Join Cheesecake Rewards® for a free birthday slice, exclusive surprises, and easy reservations at any location.

Access to Reservations
Only Cheesecake Rewards members have access to online reservations. Enable location sharing to quickly find the restaurant location nearest you.

Free Birthday Slice
Cheesecake Rewards members can enjoy a free birthday slice of any cheesecake or layer cake with any purchase. Use the app to redeem your birthday slice when you order takeout or order delivery through DoorDash. To redeem your birthday slice when dining in, tell your server you’re a member.

Personalized Surprises
Cheesecake Rewards members get exclusive rewards throughout the year. Use the app to keep track of your rewards and redeem them with ease.

DoorDash Offers
Cheesecake Rewards members get special DoorDash offers for delivery orders. Use the app to keep track of your rewards and connect to The Cheesecake Factory page on DoorDash to redeem them with ease.

Push Notifications
Turn on notifications to receive updates about new menu items, seasonal cheesecakes and special rewards, plus reminders about current offers.

Ratings and reviews

DO NOT PLACE YOUR ORDERS ON THE APP! I ordered an entree and a dessert, they charged my card immediately. When I got to the restaurant to pick up my food, they were out of the dessert. No problem, I'll take a refund. THE RESTAURANT CAN'T REFUND YOU IF YOU ORDER ON THE APP! They told me to call the support line in the app to get a refund! I waited for a manager who said she would put in my refund tonight, but since it had to go through corporate it would take 5-7 business days! What a scam!

Online ordering is almost identical to the Cheesecake Factory website but the app runs better. I haven't tested the other functionality (reservations, etc) on either, so I can't provide feedback on those. Regarding other review complaints: I didn't have any issues logging in, so that might be resolved. I placed an order over $30, so I can't confirm if that is a requirement, but I was definitely able to choose my own slice. I ordered for pickup, so there may be some issues with DoorDash.

I downloaded this app on 4/1/2026 and I had no issues with logging into my account. I'm able to access the reward for downloading, which is a free slice (any cheesecake or layered cake) with any purchase (dine-in, pickup, or DoorDash). I hope this helps since some of the other reviews are referring to a different & past reward that was for DoorDash orders only. Update 4/2/2026: I was able to place an order using the app, I didn't run into any issues with the app nor pickup at the restaurant.