
Aidan Eccles
Constantly switches delivery orders to pickup. I can't leave work to drive to the store which is why I am ordering delivery. they then say to call if you have issues and don't pick up the phone. They say leave a message, but then their mailbox is full and it hangs up. This is a scam at that point. HORRIBLE. It has done this to me MULTIPLE times over a period of MONTHS.
Moe's Southwest Grill
April 16, 2026
Hi Aidan, Thank you for taking the time to share your thoughts and concerns with us. We take this feedback very seriously and want to ensure we properly address your concerns. Please contact our Customer Care team at 1-877-663-7411, and we'll be happy to assist you. We value your business and hope to make your next visit a great one!

Kim
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Again, a recent update has made it impossible to order food. When changing to delivery, it is defaulting to a location that is too far away to deliver. There is a location in my city and I've gotten delivery before. It should default to the location that can deliver to me. I can't switch the delivery location. Severely disappointed since the app worked perfectly fine previously.
20 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Kim, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!

Ron Eddy
The app has several issues, first being that you cannot utilize an uploaded gift card in the store. Can only be used in the app. Unlike other apps (Chipotle). Another issue are the promotions. When you open the promo & tap to Use in App, it doesn't show up in the order.... It'll take you to the menu but doesn't show up at checkout. Then on top of these issues, you have to pay 30cents per transaction to use the app! Really??
14 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Ron, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with redeeming your rewards. We value your business and hope to make your next visit a great one!