
Ron Eddy
The app has several issues, first being that you cannot utilize an uploaded gift card in the store. Can only be used in the app. Unlike other apps (Chipotle). Another issue are the promotions. When you open the promo & tap to Use in App, it doesn't show up in the order.... It'll take you to the menu but doesn't show up at checkout. Then on top of these issues, you have to pay 30cents per transaction to use the app! Really??
7 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Ron, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with redeeming your rewards. We value your business and hope to make your next visit a great one!

Kim
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Again, a recent update has made it impossible to order food. When changing to delivery, it is defaulting to a location that is too far away to deliver. There is a location in my city and I've gotten delivery before. It should default to the location that can deliver to me. I can't switch the delivery location. Severely disappointed since the app worked perfectly fine previously.
14 people found this review helpful
Moe's Southwest Grill
December 16, 2025
Hi Kim, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!

James Howard
This app is agonizing slow and not responsive to input. Took nearly 10 minutes to place a simple order. I received an order confirmation in the app and via email. Went to pick up but no order at restaurant. Looked in email only to find message 15 minutes after acknowledgement saying, "The ordering system was not able to transmit an order..." Should've just ordered at the restaurant in person and saved time!!
14 people found this review helpful
Moe's Southwest Grill
October 1, 2025
Hi James, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with placing your order in the app. We value your business and hope to make your next visit a great one!