ONE Bank App

ONE Bank Limited

About this app

“1 App” is a digital banking service provided by ONE Bank Limited that designed to enable customers to conduct financial transactions anytime anywhere remotely using a mobile device such as a smartphone or tablet, designed to provide customers with enhanced utility and satisfaction through its out of the box features & functionalities.

“1 App” is a smart banking application which is designed to provide some unique features and functionalities in addition to the general features to make transactions anytime anywhere such as to know account balance and latest transaction information, make utility bill payment and P2P payments, make card transactions and card payments, make funds transfers to ONE Bank accounts or other Bank accounts. In addition to these general features, “1 App” will have option to make Service Request like Solvency Certificate Issuance, Tax Certificate Issuance, Pay Order/ FDD Issuance and make Emergency Service Request like stop payment instruction, cheque book requisition with option to receive feedback directly from app, etc. “1 App” will have additional facility like Messaging Service for Promotional Offers, Campaign Offers, System Down Messages, Awareness Messages directly from the app.

“1 App” will provide customers an Omni Channel Experience and a smart banking option that is easy to use, fast and flexible ensuring enhanced security with “Two Factor Authentication” 2FA. Therefore, banking with “1 App” will reduce the cost of handling transactions by reducing the need for customers to visit the Bank Branches for various banking transactions.

Ratings and reviews

*App Broken After Update* : Since the latest update, I cannot log in at all. The app shows "Sorry the request cannot be processed at this moment. Please try later" for days. The previous version worked perfectly. This needs an urgent fix. I am living abroad and this app is very important. Also, please increase the NPSB transfer limit to 3 lacs as per Bangladesh Bank's guideline, like other banks have done. Regards, Dr.Sakib

Every feature of the app is good, but it still needs some important updates. First, the MFS (Mobile Financial Services) system should be added. This will make the app more modern and attract more users. The sign-in process is quite problematic. It often shows errors, and I have to try two or three times to log in successfully, which creates a poor user experience. Also, the transaction limit should be increased. Allowing 3–4 lakh taka per transaction would be much more convenient for users.

I wanted to open the other Onebank App I was using before, but it says it's outdated, and then I downloaded this one yesterday. Since yesterday till now, this one hasn't been accessible. It keeps saying ".....try later" each time I tried signing in. Kindly look into this my complaint and tell me what to do, pls. Thanks.

What’s new

• Introducing new feature to open Term Deposit (TD) accounts.
• Added the ability to generate and download transaction receipts.
• Improved the account information display.
• Strengthened security by capturing the user’s current location for key activities.
• General bug fixes and performance enhancements.