Citi Mobile UK

Citibank UK Limited

About this app

Citi Mobile® UK app is a convenient way to take care of your everyday banking needs on the go.

With the Citi Mobile® UK app you can:
• Securely view your most important account details with Fingerprint Sign On
• Use Citi Mobile® Token with Push Notifications to authenticate yourself for your online banking transactions
• Check your banking and investment transactions and account balances
• View your banking statements
• View your Investment holdings
• Enable Citibank Global Wallet for intelligent currency switching to spend abroad like a local without FX and card commission fees
• Send money in 60+ currencies to over 200 destinations and make fee-free online payments to your Citibank accounts globally
• Transfer funds both locally and internationally to new and existing payees
• Pay your bills
• Activate your card
• View and update your personal information such as address, e-mail and phone number.
• Link your card to a primary account of your choice
• Receive important account information with Push Notifications
• Upload a document or update your US Tax Form
• Be informed about new product and services in dashboard and under new Get More menu

App Permissions & Your Security

To ensure confidence and peace of mind for clients who use our services, at Citi we’re continually improving and developing our security measures.

With this in mind, the Citi Mobile® UK App has been designed to recognize specific device data, through certain permissions, to create a unique device profile – building a greater trust connection between your device and our fraud prevention systems. This allows Citi to intuitively react to anything out of the ordinary, as well as enabling Fingerprint Sign On to function securely.

We are committed to respecting your privacy and will never store or use data in other ways than explicitly declared.

Please contact [e-mail] for any queries.

The use of this Citi Mobile® UK App is only for Citi UK customers and customers of Citi International Personal Bank who are served by Citibank UK Ltd or Citibank N.A., Jersey branch. Content provided via this Citi Mobile® UK App is not specifically created for any territory other than where Citi Mobile® UK App operates/is licensed to operate.

Ratings and reviews

Reasonable, but definitely needs some basics added. The ability to add a new payee, or view the full details of an existing payee is necessary. I do not prefer transferring without the ability to check the full details of the payee. Also I note adding a payee in Revolut always verifies the account nbr and name etc match, but banks like Citi don't offer this. That's a sore miss as well.

The new update, didn't work at first, you cannot transfer money. On advice below, I uninstalled the old one then tried again, still didn't work, wiped the temporary files, logged in and out two times and then it worked. Now it is fine....one criticism, on the old one you could see which account the card is linked to, I have to pass several menus to get the information.

Not obvious how to access the bank's "push notification" aka a "token" when setting up a new payee, for example. A screen message comes up telling you to confirm the token BUT there is nothing about how to do it. You are timed out after about 1 minute. Just very frustrating. I ended up using the desktop and getting a text message on my mobile with a confirmatory 6 digit number code. The "old fashioned" way but that method worked. As for the mobile app, the less said the better.

What's new

Technical update