My Intratone

Cogelec

About this app

"My Intratone" is an app that allows you to speak to your visitors via your smartphone or tablet. Whether you’re connected to WIFI or 4G**, you will be able to receive video calls.

Receive access requests

Even if you’re away from home, you can now talk to your visitors. You can choose whether to open the door or not. It’s simple and efficient.

Manage your devices

You can add one or several devices to use to open the door. Got a new phone? Don’t worry, you can add or delete devices that are set up to receive video calls.

See your history

This feature allows you to view your video call history. It gives you the chance to check who called in case of any doubts.

Installation

First of all, it’s important to check that you are eligible to use this app. The app is part of the Intratone product range. Make sure that your landlord, property manager or owner offers this service.
Don't your calls come in video? Video calls require high-speed internet access (3G, 3G+, 4G, WiFi...). If your app does not have access to the Internet during the call, you will be contacted in audio. In this case, you can open the door with the * key on your device.
Some flip cases or covers, such as S-view, that allow you to view the smartphone's screen by area or transparency, can block calls and are therefore not compatible. In case of malfunction, consult the smartphone manufacturer.
Got a query? Feel free to write to us and we’ll get back to you.
(**) Using the mobile internet network provided by your phone company during a video call may result in additional charges.

Ratings and reviews

The whole intercom system is a farce. The app is poor, the camera doesn't work, sometimes it doesn't connect and gives missed calls, the audio is terrible. It's an on going issue since December which doesn't seem fixable. This is a cheap and nasty solution which should be avoided at all costs.

The volumes are set to 0% to begin with. You can't adjust them unless in a call, but that's no good because people hang up and go before you can get to the settings to change it. It's a very poor system, no idea why my landlord thought this system was worth bothering with.

Very inconsistent in whether the app's video calling works or not. Most of the time it doesn't work, and you get the phone call instead. It has nothing to do with the system's battery optimization or permissions because I made sure the app was open on my own phone screen before I rang the intercom myself. It is unclear whether this is happening intentionally from the server side due to some secret load-balancing QOS taking place on their servers, or is just an unintended complete failure.

What’s new

Bug fixes and performance improvements.