NS International

NS International

About this app

The only thing you need besides your passport. The NS International app is new and improved! Thanks to your feedback we were able to add some amazing new features, such as our “MyNS” environment. This is a safe and personal environment for our customers who regularly book international train trips.
The “MyNS” environment offers the following advantages:
• Fast and easy import of your ticket into the app, personal preferences are applied directly
• Easy to make a recurring booking
• Manage international discount cards and/or Thalys loyalty card
• Manager personal preferences
• (Un)Subscribe to our news letter containing the latest offers
Next to the latest developed feature you will continue to use:
Real time travel information and automatic alerts on your trip.
Our real time travel information assists you every step of the way. Easily enable automatic alerts on your trip. We will keep you informed in case of possible disruptions and when it is time to leave. When travelling with a mobile ticket in the app, the automatic alerts are enabled by default.
Easily plan & book your trip
Planning and booking a trip is now even easier. Not only will you see the familiar overview of travel advices. We now also show you an overview of the available low fares in our fare calendar.
All information regarding your booking in the app. Save your mobile ticket in the app for the best travel experience. Experience seamless travel with real time travel information and all the necessary details on your trip, your tickets and relevant information about your destination.
All booking information in your app
By using our app and mobile tickets you will always be up to date with the latest information. Real time information and details based on your train trip, tickets and destination specific information will have you fully prepared for your upcoming journey.
Delay compensation
Delay compensation. If you have experienced a delay during your trip, you can now submit your request for compensation via our app.
Contact NS International customer service
Via the app you can directly contact NS International customer service.

Ratings and reviews

I recommend using another form of transportation if possible. The seats are terribly uncomfortable. Your tickets can be canceled at the last second. You won't receive any assistance to rebook your trip at a much higher price, like bait-and-switch. The train will sit still on the tracks for 5 hours, and Noone will provide updates. You'll find out the trip is being canceled and you will have to get off at the next station, and stand in a mile-long line... Fly or drive.

When local treins are canceled, then the international trein passangers are in trouble. Please inform them at least 3 hours beforehand and suggest local/international train alternatives to make the trip possible. It is very annoying to miss international train and to loose the ticket, because NS cancels local trains and NS International does not compensate this in any way.

I tried to download my ticket, was instructed to provide information which I did, was then instructed to tick my name to download my tickets but nothing happened, went back to the beginning and provided the required information again, was again unable to tick my name to download my ticket, and so all over again and again and .... I still do not have my ticket and I am due to travel tomorrow. What kind of app-alling service is this, NS?

What’s new

Dear travellers,

This version includes small optimizations to make your trip even better.

Have a wonderful trip,

NS International