
Geoff Schoenfeld
the app is pretty disappointing. they recently removed the ability to view the menu. so now I never know what is being served unless I go to the location. it also constantly pings me to turn on notifications even though I don't want to. this should be a one time setting that I can come back to if I want to. lastly it says there is a reward program but when I go into my account settings there is no place to track the rewards. I asked support and the AI told me there is no rewards.

g g
customer service nightmare (only AI) most frustrating experience ever. I dont understand why its already happened 3 or 4 times that my food goes missing, it isnt there when I go pick it up, and im left with the option of asking for a refund or just taking it as a loss. I used to be able to talk to a human who made it, albeit frustrating, still possible to get a refund now they just want me to talk to some dining team that isnt here or will have to wait to see tomorrow. Horrible experience.

Skyler P
Unable to buy food! Nothing scans! What is even more insane- someone else will come up with an IPhone and have no problems scanning the exact same item. but if I contact support, they'll tell me they don't have that item in their database!? What?! I had to wait for them to add it, message me to try scanning now, and it worked. I tried it again today and same thing, NOTHING scans or is in the system for me. But someone else will walk up, grab something, and it scans perfectly- no issues.
1 person found this review helpful