Hik-Connect - for End User

Hik-Connect

About this app

The Hik-Connect app is designed to work with devices such as DVRs, NVRs, Cameras, Video intercom and Security control panels. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time. When alarm of your device is triggered, you can get an instant notification from Hik-Connect app.

Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login

Ratings and reviews

The Hik-Connect app is adequate, but just barely. If they don't correct the most glaring glitches, then I'll probably go with a competitor's product, even though it costs more. THE PRESETS DON'T WORK RIGHT. To get a preset to 'stick,' I have to enter it at least three times in a row, then wait 15 seconds. That usually works. But, randomly, presets will switch places ... so that preset for Driveway actually points to Hedges. Then, I have to reprogram them ... again. PLEASE FIX THIS!

While on video playback, if viewing on anything above 1X speed it will freeze up if it reaches the end of an event. It will take multiple hours and even days before allowing playback of recorded content. Can only view "Live View". It will just constantly say that "The number of streaming channels exceeded limit. Please stop playing other channels of the device and try again." This has been a constant issue for over 1 year. When will this be fixed????

the app is quite basic, and the videos that it picks often are due to an insect flying in front of the camera. The video summary does not show a summary image of the videos, which is annoying as you only have the length of the video as a guide to see if it was just a bug or something else. The software could be greatly improved, but it works well, and when we got robbed, we had the face of the robber in every angle for the police to use as evidence.