ConnextLive

SyconX

About this app

ConnextLive — Live Chat App for Customer Support Agents

The ConnextLive agent app lets support teams talk to website visitors in real time, from anywhere. Fully in sync with the desktop dashboard — your inbox, knowledge base and team tools, in your pocket.

Features

- Real-Time Conversations
Instant push notifications for incoming messages. Read receipts, online indicators and message sync stay consistent with the desktop panel.

- Knowledge Base Integration
Search articles from inside the chat, filter by category, and insert them into the conversation with one tap. Images and formatting are preserved.

- Quick Replies
Personalize your most-used templates with variables like {{visitor.name}} and send them in a single tap.

- AI Assistant
Generate reply drafts based on the latest visitor message, or ask the AI a contextual question about the conversation. Edit before sending.

- Visitor Profile
Location, language, visit history, tags and internal notes — all on one screen.

- Status Management
Update your Online / Away / Offline status instantly. Auto-assignment rules respect your status.

- Internal Notes
Leave private notes for your team. Visitors don't see them; your team does.

- Assign & Resolve
Assign conversations to another agent, mark them resolved, or reopen when needed.

- Pull to Refresh
Swipe down on the conversation detail to re-fetch messages instantly.

- Multi-Language & Dark Mode
Supports English, Turkish, German and Spanish. Automatically follows your system dark mode; switches language when your device language changes.

- Secure Session
Credentials are stored in the device's secure storage. Remember Me for fast re-login.

Who It's For

ConnextLive is built for e-commerce sites, SaaS products, consulting firms and any business that wants to accelerate its support line. Whether you run a small team or a large contact center, the mobile app makes sure no customer is left waiting.

Getting Started

Sign up for free on the ConnextLive web panel, then log in on mobile with the same credentials. Your tenant and site settings sync automatically.

Web: https://connextlive.io
Support: [e-mail]

What’s new

ConnextLive is the mobile companion for support agents.
- Dashboard — daily stats, response time and resolved count
- Conversations — Active, Waiting and Closed, with real-time updates
- Chat detail — AI-assisted replies, translation, file and image attachments, pull-to-refresh
- Visitors — live status, site, quick message
- Announcements, Knowledge Base, Quick Replies
- Profile — status, avatar and app language
Plus push notifications, dark mode and full localization (EN, TR, DE, ES).