Franklyne Abung'ana
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Takes time to load. They also lock comments section to avoid customer's complaint. My order failed they took me through circles not wanting to refund. By the time I am writing this review my order had taken almost a week and I am not sure if I will be refunded. They always give the same answer now and then. This has been the most stressful experience with copia.
14 people found this review helpful
Purity Gichobi
Copia is the worst online shopping app, especially with refunds.. I am very disappointed... I ordered some goods,then some were not delivered and the said they were refunded, later on after following up,they said I should place another order, which I did, on delivering the goods they said that I should pay again, so they went back with the goods and said that I should call Copia again and explain the situation. Na wakaenda, a very rude delivery team... I really regret knowing and trusting Copia
234 people found this review helpful
Copia Global
February 28, 2024
Hi Purity, we sincerely apologize for the inconvenience you've encountered. This is not the level of service we aim to provide to our customers. We understand your frustration, and we would like to pick up the issue and ensure its resolved. Please share your contact details with us via WhatsApp at +254709339000 and we promise we will look into it.
fiona Kuchio
Its the best shopping app free delivery but when it comes to dealing with customers complains you would never wish you had ordered with it its tooooo slow😔 i personally i keep calling and am given the same answer daily we are dealing with it give us a few hours but i never get feedback thats bad because anxiety wont wait for a few hours people..help a customer in distress
273 people found this review helpful
Copia Global
February 16, 2024
Hi Fiona, we sincerely apologize for the inconvenience you've experienced and we apologize for the delay. The order has been successfully handed over to the agent and is now available for collection.