Nupur L
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Poor customer service. Poor app quality and user friendliness. Only reason for using this service is because there are no other options in the area. The estimated time is never right. No visibility on any cars nearby or not. Once you book it could be right outside or you wait for 20 25mins. If it says 15mins, consider 25mins standard. No feedback loop option unless you call Abba cars.
8 people found this review helpful
Michelle Miller
If I could give 0 stars I would. Prebooked a taxi over an hour in advance, it said everything was confirmed and took my money out, time comes around and the app says its still trying to contact a driver for the trip. Called up, terrible customer service, tried saying it was my fault that they couldn't find a taxi, I was about 15 minutes outside the city which is why I booked so early. Zero accountability for their poor planning.
7 people found this review helpful
Michael Ruck
I forgot my password, did the forgot my password option, the app had the wrong mobile number somehow? I corrected it and it said it had sent me a text message, it hadn't. Tried that 3 times and now when I open the app it says my device is blacklisted and closes. No use at all. I had to call for a taxi and got a message straight away saying the car was on it's way. An hour and a half later...nothing. I called again and was told there were no cars in the area! Basically, not great.
7 people found this review helpful