Jamie Gambrell
This app is awful. doesn't work on 3 different phones. Earbuds pair fine with phone but app constantly crashes, won't connect to earbuds and has actually caused my phone to restart a couple times after it crashes itself. Earbuds are only ok if you can't change the settings or update the firmware. Tried reinstalling, clearing data and cache. Nothing seems to work
2 people found this review helpful
Creative Labs Pte Ltd
18 April 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160859881 for reference.
Stephen Harrah
Really struggles to connect to the new Aurvana Ace 2 TWE. Got it connected once thankfully, which allowed me to do a firmware update. Won't connect again, often gets stuck trying to connect and won't back out. I have to then force close the app and start over. I am not able to adjust EQ or button settings without the app working. I've tried Uninstaller the app, clearing the cache and resetting the earbuds, nothing works.
9 people found this review helpful
Creative Labs Pte Ltd
4 January 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160819259 for reference.
Alvin Amana
App works fine for me never had problems except for when it changes it like for the creative ace instead of ace 2. I just wanted to say if you are using Google pixel phone the apps sucks with that . If you are using iPhone same too. Those phones aren't compatible with this an it's just a waste of money. This is what I've gathered from several others. But like I said my vivo phone works fine with the app
Creative Labs Pte Ltd
20 February 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160844498 for reference.