
Gary T
App is working well with the Pebble Nova. The registration barcode scanning needs to be adjusted. It turns on the phone light and it is too bright to scan the barcode because it washes out the white label. Attempted several times and it did not read the serial number correctly. Had to block the phone light with a finger. It would've been faster to just enter the number manually. Need an option to turn off the phone light.
Creative Labs Pte Ltd
June 30, 2025
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 161027700 for reference.

Miguel Matos
Crashes often, and seems to display incorrect settings before pulling the current settings, sometimes. Missing features (e.g. bass and surround effects) compared to the Windows app which I had to uninstall since it causes a terrible crackling with Windows short notifications. I used to be a fan of creative, my 1995 setup was amazing; crashing and crackling on a creative product is unacceptable. What happened?
4 people found this review helpful
Creative Labs Pte Ltd
November 14, 2023
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160804110 for reference.

Stephen Harrah
Really struggles to connect to the new Aurvana Ace 2 TWE. Got it connected once thankfully, which allowed me to do a firmware update. Won't connect again, often gets stuck trying to connect and won't back out. I have to then force close the app and start over. I am not able to adjust EQ or button settings without the app working. I've tried Uninstaller the app, clearing the cache and resetting the earbuds, nothing works.
12 people found this review helpful
Creative Labs Pte Ltd
January 4, 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160819259 for reference.