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About this app

Mechtrace customer app caters to the service needs of micro, small and medium businesses. You can now book a technician from our Customer app for all your service needs.
Our Customer app allows you to create service tickets and track the status of your tickets on a real time basis. You can rate the technicians based on your experience.
At Mechtrace, we provide three types of service to our customers.
1. One Time Service - Based on the need, customers can raise a service request whenever there’s a downtime. They can track the service ticket online on our app. 
2. AMC - Likewise, you can opt for an AMC or an annual maintenance contract with us. We will ensure your machines are serviced on time and you will get a maximum of 12 services in a year. We will take care of your machines and ensure a smooth and hassle free running of your machines. With AMC, you can get an unlimited free access to our DIY self diagnostic video library and our interactive blogs.
3. Online troubleshooting with DIY Videos - For minor issues, we have our DIY videos. They save your time, money and effort. You can pay a yearly subscription fee of 999 that will give you an unlimited free access to our DIY video library and our interactive blogs.

E-Commerce- We offer a wide range of spare parts in our Customer app. You can purchase spares in bulk with us at amazing offers.
Join our Mechtrace family and leave your service worries to us. We will ensure your service concerns are handled in a professional way by our service experts. We guarantee that with better service, your company will grow exponentially.
Updated on
Mar 4, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
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No data collected
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What's new

Added changes:
-Videos will now play within the app ensuring you don’t need to leave the app.
-Advanced search
-Ratings and reviews for products are now being displayed in the app
-Catalogs and other PDFs have been added in the front end of each product
-⁠My Invoices will now show a screen of billed invoices only with option to export in PDF
-invoices can be exported to PDF
-⁠Added terms and conditions, Privacy and other legal links
-Added an order confirmation screen to check your order.