
Raven Scy
While it worked it was great but then out of nowhere it reverted back to an older version and won't let me update it to the most current. It's rather frustrating after having points saved and certain deals available. I guess I'm thankful for the free coffee but if the app doesn't work I have no need for it to stay in my life. Hopefully one day it'll work right.
102 people found this review helpful
Cumberland Farms
June 9, 2025
Hey Raven, we're sorry to hear the app didn’t meet your expectations. We’d love the chance to make things right and help with any issues you're running into. Our Guest Services team is here to help — call us at 800-225-9702 (Mon–Fri 8AM–6PM, Sat–Sun 8AM–5PM EST) or email us at appreviews@eg-america.com. We’d love to assist you!

John Mastropietro
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I've changed my rating from 2 stars down to 1 star. This App has become unusable. Half the time, it won't connect to a pump so I end up having to go inside of the store so they can manually give me the discount. Today, I was forced to enter another payment method. Why? Nothing changed with the payment method I've been using for the last 8+ years. My recommendation? Fire the entire product management team for publishing such a terrible App.
175 people found this review helpful
Cumberland Farms
January 5, 2025
Hey John! We completely understand the frustration and we're so sorry for the trouble you've had with the app - this is not okay and we're fixing it as we speak. We'd love to make up for the inconvenience with a credit and provide personal support, please email us at appreviews@eg-america.com! We won't quit until we make this right!

Sam
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Can't log in anymore. Put in my credentials and then asks me to setup 2 factor authentication all my info is correct and auto filled and I can click complete to move forward. There's no way to decline or setup later making the entire app unusable. 1/15/25 update: I emailed you on the evening of 1/5 no one ever got back to me, but at least I can login now.
131 people found this review helpful
Cumberland Farms
January 6, 2025
Hey Sam! We're so sorry you've been having trouble with login - this is not okay. We can help you get into your account anytime at our Guest Services hotline at 800-225-9702. We'd also love to make up for the inconvenience with a credit and resolve any other trouble, please email us at appreviews@eg-america.com and we'll make this right!