![](https://play-lh.googleusercontent.com/a-/ALV-UjVhvVYYLw7xDYytcBLul3r1wu-DsNQx53wX8Z9EpdomO-aQ1Zo=s32)
Jim Curran
New "Upgrade" is hot garbage. There was nothing wrong with the previous version. The new perks/rewards/items you get are nice but everything else is slow and clunky. What used to take just a minute or so now takes too long to get a task done. Paying for something or trying to use your rewards is Ultra confusing and not clear whatsoever. This could have been done so much better.
15 people found this review helpful
Cumberland Farms
July 25, 2024
Jim, We're sorry to hear the app experience has been that bad. We're actively working to improve the performance of the app. Please look out for future updates and we hope you'll find a smoother and more rewarding experience in the future.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXPYpBnRXuAcCq-Sg-7NVOY3sTMUp6rGl3ESaSwQt9mlZeEGFXV=s32)
Joshua Green
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It is so easy to use and get rewards with. Update: The new UI was hard to get used to Update 2: THE APP WON'T EVEN WORK, it was working yesterday, and all the menus were showing up, today when I went to claim them, the UI stopped working, I logged out and then logged back in and it took 5 minutes to load, didn't work, I removed cache, didn't work, I removed data, didn't work, I uninstalled and reinstalled, didn't work.
69 people found this review helpful
Cumberland Farms
July 11, 2024
Sorry to hear, Joshua. We've resolved some issues with slowness, so we hope you find the app is functioning as intended for you next time. Thanks for your patience with the new app.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXrqlyi8LrCCu1n_9XzcNgdlY5nT60ERO6bF0sUBl_bCmq9-4E=s32)
Brad Dechion
I have been using the Cumberland farms smartpay app for years. It was well designed, intuitive, and easy to use. Well, that's no longer the case. The newest update is hot garbage. It's needlessly difficult to use. Seriously, it's like someone's kid needed a project for their first year programming class, and this is what they made. It also no longer shows available rewards, which is about 97% of why I use the app in the first place. Kindly fix this mess, or just revert it to the old one.
40 people found this review helpful
Cumberland Farms
July 8, 2024
Hi Brad, We value your feedback, especially as a long-term customer. We do have a Rewards and Offers section of the new app but we'd love to know any specific issues you're having. Please email us any thoughts at SmartRewards@eg-america.com so we can look into and make it right for you.