
A Google user
- Flag inappropriate
- Show review history
The app constantly states that my smoker is offline. I can only use my smoker in one of the 3 preset modes since it won't connect. While it's cooking in the preset mode, the app sends notifications (smoker online, add food, etc) so I open the app and my smoker is still "offline" so I can't set time/temperature but if I tap cancel in the app, it turns off the heating element. So which is it? Can I control it through the app or not?!? Wish I would have spent less and bought a smoker with physical controls.
9 people found this review helpful

Jason Priem
- Flag inappropriate
- Show review history
Would give 0 if I could. Have called support multiple times over 3 months. Each time, I get told I can't be helped. Smoker has a recall. I performed the recall. Smoker will not recognize my network. Just crashes back to set up an appliance and help screen. Double-check all settings, and it still crashes back to initial screen. Was basically told all support for me smoker was cut do to age. Given to me and can't be used......save up and buy a better smoker than this company.
6 people found this review helpful

A Google user
- Flag inappropriate
- Show review history
I have an Android , Samsung Galaxy S9. I had no problems at all setting up the app and using the grill for the first time. I made sure the smoker was as close to router as possible and facing the direction of it. I agree the app could be a bit more user friendly, but I got it done. I had my blue-tooth on at first while trying to connect. I think that interfered with it. Once I turned that off, it worked fine. Once it was connected and working I used my blue-tooth and it didn't shut it down. First time use was a success!! Smoked country style pork ribs. Delicious flavor using mesquite wood chips.
3 people found this review helpful