Catherine Reum
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Updated: In case you find yourself in the same situation, the trick was removing the device (thermostat) from the app, restart the thermostat, and re-add the device to the app. I'm back!! Worked great for the first 4 months, now cannot connect to the Daikin One Cloud. I've restarted everything, uninstalled & reinstalled the app, reset the password, you name it..
1 person found this review helpful
Daikin Comfort Technologies North America, Inc.
March 4, 2024
We are happy to hear this! If there is anything else we may assist you with please don't hesitate to reach out at 1-855-324-5461 or via email at daikinone.support@daikincomfort.com. We are here Monday - Friday, 7am - 7pm CST.
Joseph Mutch
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3/26/2024 Daikin One worked flawlessly for about the first two full weeks after it was installed, but for at least three weeks now, it is off- line and can't be used, I've tried many times to reboot and reconnect to the internet, I keep getting a message, " Daikin One app has a bug, you can't use the app, until the Developer updates the app with a bug fix." When is that going to happen? I love controlling the thermostat from my phone, great if you would fix Bug. Thank You, Joe Mutch.
2 people found this review helpful
Daikin Comfort Technologies North America, Inc.
April 1, 2024
Hi there, we would love to receive more information to assist you with this. If you can kindly reach out anytime at 1-855-324-5461 or via email at daikinone.support@daikincomfort.com. We are here Monday - Friday, 7am - 7pm CST.
valentine baltazar
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it does not tell you when the auxiliary heat is running or not. there have been occasions in the winter where the Thermostat was set to 68 degrees heat but the indoor temperature showed 62 degrees. a difference of 6 degrees which the auxiliary heat should have kicked it. unfortunately there was no indication that the auxiliary heat was running. on another topic the scheduler is user friendly. it is difficult to setup a schedule do I don't use it.
Daikin Comfort Technologies North America, Inc.
April 29, 2024
Hi there! The thermostat home screen should display a message similar to "aux heat in use". We would love to further assist you with this and any questions about the schedule feature as well. Please don't hesitate to reach out at 1-855-324-5461 or via email at daikinone.support@daikincomfort.com. We are here Monday - Friday, 7am - 7pm CST.