
Tom Gee
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The app is hit or miss in trying to connect. Update 06-28-2020.. it has nothing to do with my ethernet cable. It works fine on my desktop. The problem is the phone app. Most times it takes several attempts to connect. 6 years later, the phone app is still hit or miss. it is NOT a problem with my erhernet cable.
1 person found this review helpful
Hi Tom! Thank you for your honest review! Please make sure the Ethernet cable is connected directly from the DVR to the router/modem. It should not be connected through any switches, hubs or adapters. We would love to help you get the most from your system and please use the chat feature on our site. Yvonne M. | Defender Customer Experience Expert

Kevin Runic
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Wow. Tried to set up an account and can't! Tech support was non-supportive. Said there's an issue in creating new accounts. Why the hell did you sell me this package if you can't even create a new account? Edit: Account was set up about a week later. However, over half the time you can't access the dvr from the app, shows it as offline. It's not. Terrible app.
11 people found this review helpful

Rico Galassi
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Great hardware quality in terms of cameras, however all of your software is trash. I can (sometimes) get great connection to my cameras when I'm only on my home wifi network. Although you'd think I would like to be able to view my cameras remotely when I'm away somewhere, it's virtually impossible. It's very difficult to pull recordings onto a device without it being perfectly formatted to however the camera's hard drive is feeling that day. Will be upgrading to something better soon.
Thank you for your review Rico.
We are always working to improve the performance of our app. Depending on the strength of the connection to the server, it can take some time for these previews to load. You will want to be sure the DVR is connected to the app when you check these alerts as well.