Wendy Bear (Whendeebare)
The log in screen looks nice, but I cannot get past that. I just installed the app and I am trying to log in, however, it tells me that I am using an incorrect email or password. The exact same ones I am using to log in on the website on my browser. While knowing I had the correct password, I tried to reset it anyway. It still states that something is incorrect. I was hoping the app would make things easier, but I'll just stick to using the browser.
8 people found this review helpful
DentaQuest LLC
September 15, 2023
Thanks for reaching out and sharing your experience. Currently, the app needs a dedicated login that is separate from any other login. So if you select "Register Now" and create a new login for the app, it should work as expected.
Racheal Hoskins
I registered through my email and then downloaded the app....the info I registered with supposedly says it's incorrect on the app 🤦🏽♀️ I got it to work but now when I try to log in it doesn't get past the log in screen and the loading bubbles just continue to spin....super frustrating
1 person found this review helpful
DentaQuest LLC
December 18, 2023
We understand the frustration of login issues, and we're here to help! Please reach out to us at mobileappsupport@dentaquest.com with a description of the steps you took during the login process. Our team will investigate and assist you in resolving this matter. Thank you for your feedback; it guides us in providing a better service for you.