DEWA

Dubai Electricity & Water Authority

About this app

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students. The App creates an added sustainable value for all stakeholders.

Now also available for Wear OS smartwatches, DEWA Smart App brings essential services to your wrist. Users can conveniently access key features and stay connected anytime, anywhere through their Wear OS device — ensuring a seamless and smarter digital experience.

Ratings and reviews

this app makes managing a real estate a big nightmare, move in doesn't work, you stay disconnected of service for days, OTPs can't be filled correctly so you have no chance to do anything with the app. The app needs a complete redesign and thinking with customers included in th process and a thorough testing done

App keeps you logged as "Guest". Impossible to find where to login with your DEWA ID, therefore the "easypay" requires you to know (by heart or after extensive research) your easy pay number (tip given by the app: "EasyPay number is your existing number for respective services"). It's easier to find "rate this app" than "log into your account", therefore I'm rating it as it deserves and not paying my bill this month. See you next month.

Dewa doesn't give any refunds, that's why if you have a deposit always keep your balance minus the deposit. Consider any money you make to your account to be simply gone forever. I've been waiting 2 weeks for a refund request, every time I contact them they say it takes "3 days" but it's all lies. Today I was chatting with support, they asked me to hold, I waited 30 minutes and no one responded.

What’s new

Performance improvement and App enhancements