Sorin Bogdan
What a scam of a company. I had a £100 voucher with them, added 126 more to purchase 2 tickets, and that included insurance, "flexibility" fee etc. In the end I had to change my tickets, and they asked £626 for that (!). I canceled my booking and requested a refund. They refunded me a "generous" amount of £55. I'm speachless. How is this legal, is beyond me.
12 people found this review helpful
Bravofly Group
March 21, 2023
Hi Sorin Bogdan,
Thank you for your feedback. We are really sorry to hear about the issue you had.
If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app.
The app team
A Google user
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People in costumer service are kind, the rest is stay away if you value your time! Most things can only be done by phone, wait time is long! They are not connected and sync with airline companies or bravo app. So you speak, confirm, price change 5 times, i spent hours on phone while traveling. Horrible app and the system itself, save time and money go to expedia or someone else that most if not all changes can be made in App. I have yet had the pleasure with such a low grade tech!
24 people found this review helpful
Mark Vara
0 Stars. From personal experience, I would NOT recommend Bravofly or LastMinute travel booking to any other consumer. I tried to make a change to my daughter's itinerary - the firewalls, the number of false leads that led no where in helping me solve a booking problem, the calculated misdirection from this travel booking angency to lead to 'dead ends' was, in my opinion, designed to simply take cash from consumers without ANY flexibility to adjust to changes in travel plans. Terrible.
18 people found this review helpful
Bravofly Group
June 15, 2022
Hi,
Thank you for your feedback. We are sorry to hear you weren’t satisfied with your experience.
In many cases, we have to contact the service provider for the booking and wait for their response before we can take further action. However, our team always makes sure to manage such requests as quickly as possible.
The app team