After recent upgrade...the app DOWNGRADED. I pay for this to be on my car and can't get in after the update. Problems. 1. Smart start took 3 months to start. 2. Then I couldn't get in my car because the unlock sitting wouldn't unlock. So I waited 10 min...yes 10min before it unlocked. My son has to be at school at 715 and I'm outside my own locked car until 719. 3. Keeps asking my to sign in. 4. My email isn't working. It says "sorry your email isn't registered" but I check my account info and yep that's the correct email. 5.keeps logging me out. 6. Can't find my city. Says "location not found so the map surely isn't working. Oh yes, I uninstalled the app 2 times. Won't use the smart start or app if it isn't fixed. Going to call viper and get my money back since the app doesn't work.. .pointless to have it on my car.. .
It's better then the previous versions!! I wish they would make an app for my Samsung Gear S watches that's one of the most popular smart watches on the market it's been out 3 years and they haven't made it app for the times and system how ridiculous I wish they would do it please somebody make the app
Update March 2017: they asked me to renew my service, I said I'm not renewing (for the reasons below, minus the broken app, just based on customer service) and they BLOCKED me from logging in!!). DO NOT get directed. This app is as terrible as their customer service. I've had it for many years now, and it's still fairly useless. They never update it, no widgets, no push notifications, etc. This company also refuses to acknowledge that Wind Mobile is a cell phone carrier, and I've told them many times to fix this so I can receive text notifications to my phone again. It worked when I was on Bell. The day I switched to Wind, Directed Electronics stopped sending texts. If you can find another company, do it.
This is overall a very good app. Just frustrating that my friends can use with the Apple watch and I can't use with my gear S3. It can't be that hard to make a Samsung watch app for this. I would make 5 stars with the update to work with my gear s3
Not a true confirmation once it says locked or started, it only sends the request to the vehicle. The app should wait for a confirmation that the vehicle is truly running, many times I've gone outside to find my truck not running even after app confirmed the request to start. Please fix and update.
Downloaded the app ok but when I tried to register I got an error message saying I couldn't be registered. No explanation was given. One star only because I can't government zero.
New for v4.3:
-Added compatibility for new DS4/DS4+ systems
-Minor bug fixes
New for v4.2.3:
- resolves map key issue
New for v4.2.2:
- resolves app startup issues some users reported after updating from v4.2
New for v4.2.1:
- Added remote start runtime counter (digital systems only)
- Added signal strength indicator (all systems)
- Bug fixes
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