
John Davis
I love Donatos pizza. With that said I absolutely can not stand their app. It needs completely overhauled. Go to deals and have to select the deal and go and place all the items of the deal in the cart just for it to never even work. Please do something about your app. I would order lunch more frequently if it was quick and easy to actually do and the deals actually worked as well.
20 people found this review helpful
Donatos Pizza
July 8, 2024
Thanks for your feedback! We're sorry this is so frustrating for you and we are working to fix it. Please reach out to custservice@donatos.com to let us know which deal was giving you trouble, and so we can make things right with you too!

John Dudden
The app is completely broken. First it logged me out, then every time I clicked "log in," it immediately closed the log in screen. Not being able to log in means I can't access it increase my rewards, and I have to order as a guest repeatedly. I then uninstalled and reinstalled the app, and now it won't even open. For a company that relies on app orders, they do a lousy job of keeping it functional.
5 people found this review helpful

A Google user
- Flag inappropriate
- Show review history
Food is perfect, app is questionable. I had to uninstall and reinstall the app 3 times in order to get it to stop showing a delivery time error. I didnt even set a delivery time, and the app would not let me request one. The default date was for last month with no option to change it. My last 2 orders were by phone due to the app issues. Make your app as good as your food.
30 people found this review helpful