
Marci Thompson
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Your "rewards update" is useless to the customer. Time to spend my money at other restaurants. You can only use the reward with a full price menu item. Your food is already more expenssive than any other chain store. update: it is now late March of 2026 and I lost my rewards due to the above issue. it's still a problem so your information is incorrect.
2 people found this review helpful
Donatos Pizza
January 12, 2026
So sorry about this. What you described is a temporary measure to prevent overcharges. The rewards and discounts will be fixed soon! Please reach out to custservice@donatos.com so we can make this up to you!

John Davis
I love Donatos pizza. With that said I absolutely can not stand their app. It needs completely overhauled. Go to deals and have to select the deal and go and place all the items of the deal in the cart just for it to never even work. Please do something about your app. I would order lunch more frequently if it was quick and easy to actually do and the deals actually worked as well.
20 people found this review helpful
Donatos Pizza
July 8, 2024
Thanks for your feedback! We're sorry this is so frustrating for you and we are working to fix it. Please reach out to custservice@donatos.com to let us know which deal was giving you trouble, and so we can make things right with you too!

John Dudden
The app is completely broken. First it logged me out, then every time I clicked "log in," it immediately closed the log in screen. Not being able to log in means I can't access it increase my rewards, and I have to order as a guest repeatedly. I then uninstalled and reinstalled the app, and now it won't even open. For a company that relies on app orders, they do a lousy job of keeping it functional.
5 people found this review helpful