
Susan Collins
- Flag inappropriate
- Show review history
I've been very happy with NBKC, and their online payment system is fast and easy. My only issue is with the site's login verification passcode that's sent to my email. I find myself waiting several minutes for the message, and wishing it would be sent via text instead. Here's an update for you: the verification email is getting slower. Do you have 15 minutes to waste, waiting, refreshing your email? Tonight, it never came. I know I could get help if I logged in....
1 person found this review helpful

Evan Gingrich
After entering my username and password, the app emails me a 6 digit passcode. However, the app then rejects the passcode with an obviously incorrect error message. While this could be a result of some downtime event somewhere in their stack, they should make that information readily available. I will update this rating if/when they address the problem.
1 person found this review helpful

Susana Bosquez
Not user-friendly, no response on the message center. Pending payments don't show, I accidentally made a duplicate payment because of this, and then the company would not stop the second payment. You basically get 1 hour to cancel a payment. I was basically told that there was nothing they could do, even though none of the 2 payments had been processed. AWFUL!!!
21 people found this review helpful