
Susan Collins
I've been very happy with NBKC, and their online payment system is fast and easy. My only issue is with the site's login verification passcode that's sent to my email. I find myself waiting several minutes for the message, and wishing it would be sent via text instead. I understand NBKC does not control email delivery, yet many other verification messages (from other merchants and financial sites) come through instantly.

Susana Bosquez
Not user-friendly, no response on the message center. Pending payments don't show, I accidentally made a duplicate payment because of this, and then the company would not stop the second payment. You basically get 1 hour to cancel a payment. I was basically told that there was nothing they could do, even though none of the 2 payments had been processed. AWFUL!!!
19 people found this review helpful

Ashley Hansen
Never saves my login info, makes you jump through hoops to retrieve any of it. Also, after collecting all required info, won't let me login by saying "an issue has occurred, try again later". I try again later several times, doesn't let me log in. So how am I suppose to pay my mortgage if the app won't let me log in??? Guess I'll just have to call in every month. Terrible app.
10 people found this review helpful