TART Connect

Downtowner App, Inc.

About this app

TART Connect is a free on-demand transportation service. The service operates in select service areas:

- Tahoe City / Kings Beach, CA (includes West Shore, Olympic Valley and Northstar)
- Truckee, CA
- Incline Village, NV

It's easy to use!

- Input your ride info to view the estimated wait time. Then, just tap to confirm your request.
- Track your driver’s progress. We’ll let you know when we’re getting close!

Ratings and reviews

Review is for the app, not the service. Wish it had a notification on the lock screen to see the wait time. Sometimes the wait time jumps from 40 minutes to 20, before the driver is heading your way; would like a notification for this non-consecutive change in the count down till pickup. Would like to be able to refresh the time estimate given before booking WITHOUT having to reset the request details. Otherwise the simple app pretty much serves it's purpose.

App is not maintained, and it says it's not possible to book a trip because of the winter storm "today, March 2" when it's a week later already.

As a pre-COVID Tahoe Donner resident, TART Connect is a great concept. However, execution is absolutely trash & unreliable. Summer and winter are busy but the wait times are a bad joke. You're better off driving. You get a 90 min wait, so you go on with your life accordingly, but oops lol the driver is magically there at 65 mins in. NO alerts or updates. A call if your driver is nice. Seen drivers wait 2 mins max and leave. This system DOESN'T work. Give us updates or guarantee a pick-up time.

What's new

General enhancements to the rider experience.