
Ismail Mohamed
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The App is useful on Mobile Banking Only 3 concern issue for improvement for better security. First the developer should ensure the app factor simswap when change of simcard. Secondly on the strength of the password should be able to take more than 6 character that is numerical, alphabetical, special characters, caps. Thirdly the app should enable to fetch bank statement for any period range to be sent to registered mail and summary of transaction history more of DEBIT & CREDIT than chart.
4 people found this review helpful
Diamond Trust Bank
January 4, 2023
Hi Ismail. Thank you very much for your feedback. With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.

Francois Mutiso
I got an email and also kept getting prompts to update app for enhanced security and features, now I can't login at all getting error message "Unfortunately DTB m24/7 has stopped. Previous app worked just fine ... this is very inconvenient!!
5 people found this review helpful
Diamond Trust Bank
December 8, 2022
We regret the trouble you experienced with our app. Please email us at contactcentre@dtbafrica.com with your account and mobile numbers. Our team will be more than happy to assist.

Frank Kinuthia
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I can barely get past the sign up screen. Keeps throwing the error that my photo doesn't match my ID like, why? Shaved off my beard even to match up with my ID card snap. Kindly do not advertise the ability to sign up remotely if it doesn't work. Uninstalled the app, reinstalled, cleared data + cache, did a device reboot and switched from using WiFi to data. I barely have time to leave the house as I'm tied to my work and remote classes, now I have to find time to go visit a branch. Frustrating.
23 people found this review helpful
Diamond Trust Bank
November 11, 2022
Hi Frank, we regret the inconvenience caused. Please write to us at contactcentre@dtbafrica.com. Kindly include your account and phone numbers. We will investigate & solve the issue.