LM LM
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I've used this app for many years with no issues until the August update. Now I can't transact or even check the balance without getting an error.. just revert to your previous version as you sort your update. Even a rating of 1 is too generous for this sloppy upgrade
1 person found this review helpful
Diamond Trust Bank
September 16, 2024
We regret the inconvenience caused. Please uninstall and re-install the application. If you still face any issues, please contact us at contactcentre@dtbafrica.com for further assistance.
Kenshi Gathoni
I have been having the best experience for more than 5 years but the last week I have had to uninstall and re-install the app three times, I cannot access funds through the app, I am now forced to use USSD. Something is terribly wrong after the recent update. Kindly resolve.
1 person found this review helpful
Diamond Trust Bank
August 5, 2024
Hi Kenshi, we sincerely regret the inconvenience caused. This issue has since been fixed. Please go ahead and access the app.
Alimohamed Noorany
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This app was perfect until the August 2024 update. Cannot login anymore, and the app closes abruptly. Update; uninstalled and reinstalled the app, and it works perfectly just like before.
11 people found this review helpful
Diamond Trust Bank
August 5, 2024
Hi Alimohamed, we sincerely regret the inconvenience caused. This issue has since been fixed. Please go ahead and access the app.