
Brian Domz
Since they changed the app, I've been locked out twice because of "multiple failed log-in attempts" when neither time did I ever try to even log in more than once and ended up having to call to get my account back. Had the previous app for years and never had that happen once.
4 people found this review helpful

Stephanie Lopes
The names of purchases are so vague and random unless you click into something to see what it is. Why isn't proper spelling and capitalization used in the app? Why all lower case for proper nouns? No ability to link an account with another Eastern Bank user like you could with Harbor One. The app seems very archaic. Not a fan of the colors/display.
3 people found this review helpful
Eastern Bank
March 30, 2026
Hi Stephanie. We're truly sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the app. If you're open to discussing your concerns in more detail, please feel free to contact us directly at feedback@easternbank.com .

Roc 508
horrible app for a horrible bank. Harbor One has been my first and only bank, Eastern Bank took over recently, and immediately, you notice all services are extremely worse. this app is horrible in comparison to the harbor one app. when you call customer service for help the wait time is forever. When, or better yet IF, someone answers they most likely won't be polite to say the least and you'll be lucky if they even know how to assist you or even the right department to transfer you to.
5 people found this review helpful
Eastern Bank
March 30, 2026
Hi there. We are very sorry to hear that you’re experiencing this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.