I've had several problems with this app and service. Everything from drivers being very late making me almost an hour late for my appointment to no one returning to pick me up. I've been stranded on more than one occasion even though I have clearly booked a return trip home. It is very difficult to get through to anyone at the number provided in the app. It takes more then 30 minutes even with the 'problem with today's trip' option. Frustrating, especially while stuck at the doctor.
12 people found this review helpful
For the most part, I like the app. Like others I have had problems with the timing and drivers not showing up. The one thing that needs immediate attention is the ability to know who our reservations are submitted to. I have a personal preference as to who I'll ride with. The problem is, I can't confirm that they are the ones that my trips have been assigned to without calling Intelleride. If I have to call them anyway, I could just schedule my trips on the phone instead of the app.
14 people found this review helpful
Ecolane USA, Inc.
July 20, 2020
Thank you for your feedback. We've added to our list of potential enhancements additional information about trip assignments. If you contact Intelleride they may also be able to add your provider preference to your profile so that you're more likely to get your them. Please contact us at email@example.com with any questions.
It's a great concept but the app is difficult and frustrating to use. When i open up the app to try and schedule a new trip, it automatically opens to "upcoming trips". Instead of giving me the option to schedule a new trip, it will just sit there on a blank screen with no upcoming trips. Love the service but hate the app
11 people found this review helpful
Ecolane USA, Inc.
April 30, 2020
Thank you for providing feedback. In our latest release we've made the button to book a new trip more persistent. Please let us know if this change helps your experience.