Mobility by Ecolane

3.0
143 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Mobility by Ecolane mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.

- Flexibility to Manage Trips
- Empower riders with direct access to review and manage their trips
- View upcoming and completed trips, easily cancel trips

- Convenient Trip Details View
- Passenger notifications with accurate vehicle ETAs, reduce wait time
- Ability to follow bus on a visual map to see exact location

- Simple Mobile Interface
- 24/7 access to account profiles, settings and reservations
- Customize user preferences and save favorite destinations

NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.
Updated on
Jan 17, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info and App info and performance
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
3.0
143 reviews
Liza Betsy
January 28, 2022
I've had several problems with this app and service. Everything from drivers being very late making me almost an hour late for my appointment to no one returning to pick me up. I've been stranded on more than one occasion even though I have clearly booked a return trip home. It is very difficult to get through to anyone at the number provided in the app. It takes more then 30 minutes even with the 'problem with today's trip' option. Frustrating, especially while stuck at the doctor.
12 people found this review helpful
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Erin Shepherd
July 20, 2020
For the most part, I like the app. Like others I have had problems with the timing and drivers not showing up. The one thing that needs immediate attention is the ability to know who our reservations are submitted to. I have a personal preference as to who I'll ride with. The problem is, I can't confirm that they are the ones that my trips have been assigned to without calling Intelleride. If I have to call them anyway, I could just schedule my trips on the phone instead of the app.
14 people found this review helpful
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Ecolane USA, Inc.
July 20, 2020
Thank you for your feedback. We've added to our list of potential enhancements additional information about trip assignments. If you contact Intelleride they may also be able to add your provider preference to your profile so that you're more likely to get your them. Please contact us at mobileappadmin@ecolane.com with any questions.
A Google user
February 2, 2020
It's a great concept but the app is difficult and frustrating to use. When i open up the app to try and schedule a new trip, it automatically opens to "upcoming trips". Instead of giving me the option to schedule a new trip, it will just sit there on a blank screen with no upcoming trips. Love the service but hate the app
11 people found this review helpful
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Ecolane USA, Inc.
April 30, 2020
Thank you for providing feedback. In our latest release we've made the button to book a new trip more persistent. Please let us know if this change helps your experience.

What's new

Bug fixes:
1. Updated Braintree SDK (Cardinal Mobile SDK).
2. Corrected misspelling in changed password confirmation message.
3. Resolved issue that prevented onboarding from displaying upon initial login.