Neko C
Not sure how this passes qc. Scanning asking for a scan it license. Avg 7 times connecting to envoy WiFi direct. Incorrect info showing from inverters i.e showing producing when it's dark when connected directly to gateway. Multiple errors when doing anything. Tried multiple phones same. Scanning doesn't work on iOS at all. Also when you hit then ip of the envoy on local network it only has useless info. Old units used to give useful info like oh I don't know how much the system is producing.
3 people found this review helpful
Enphase Energy
March 13, 2024
Apologies for the inconvenience. Case #15775823 has been created for you. Do you encounter a similar problem when scanning with another device? Please share screenshots of production issues to aid troubleshooting at itkfeedback@enphaseenergy.com with more details and case number. We're dedicated to improving your experience. I'm here to help 24x7
Joe Ramirez
This app is not an improvement, Enphase went backwards instead of moving forward, so many issues connecting to the Envoy. And they removed so many features that where so useful for troubleshooting. I feel like I have to call tech support all the time now! And when you try addressing the issues no one at Enphase has an answer. The old Toolkit was way better!!
50 people found this review helpful
Enphase Energy
May 5, 2021
Apologies for all the inconveniences you had to go through. We appreciate the feedback put forward by you. We will strive our best to make the new version of ITK as user-friendly as possible. Your suggestions are greatly valued and we would request you to put them forward to mobile-apps-support@enphaseenergy.com.
Gothroach Kinski
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This is the most ridiculously buggy app I have seen from an established company, period. I really have to wonder if anyone involved in making the app ever tried to use it in the field, because it doesn't seem so. Even simple tasks take forever to complete, most things seem to be a case of "touch a button, wait for three minutes while it thinks, dismiss the error message, try again until it works". When I asked support about the bugs they apologized and assumed I was on an iPhone. Interesting.
31 people found this review helpful
Enphase Energy
September 5, 2022
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at mobile-apps-support@enphaseenergy.com. Thank you.