Avacon Netz

4.4
581 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Avacon Netz GmbH provides a new and free service platform for all customers.

Note: Users of the customer portal can log in to the app with the same access data (e-mail address and password).

You are not yet a registered customer? No problem, use the guest access in our app.

The functions of the app and your advantages:

1) Meter reading acquisition
2) My meter readings
3) Consumption history
4) My area (FAQ)
5) Messages (New)
6) More (fault information, house connections, etc.)

1) Meter reading acquisition
With the app you can transmit the required meter reading manually or via OCR recognition.

What is OCR?
OCR stands for "Optical Character Recognition" and is simply referred to as text recognition in German. This means that the Avacon network app reads the meter reading as a number format through the OCR software and using your cell phone camera. All you have to do is hold your camera in front of your meter and your meter reading will be recognized within a few seconds (no need to snap a photo).

You can then send off the recorded meter reading and will receive a confirmation by e-mail in a few minutes.

2) My meter readings
Here you can view all meter readings that we have recorded in the billing system.

3) Consumption history
In your consumption history you will find all your consumptions, except for the voluntary readings (intermediate readings), listed in graphic and tabular form.

4) My area
Here you can view your personal data, as well as frequently asked questions and answers (FAQ) about the app.

5) News
You have chosen online communication! All messages are contained under "Your mailbox". If you need help, you can also contact “Support”

6) More (fault information, house connections, etc.)
All additional functions at a glance.
- Customer portal
- Fault information
- house connections
- Co-creators wanted


Use:
You can use our Avacon network app in just three steps:

Step 1 = Download the app
Download the app here in the Google Play Store.

Step 2 = Registration in the app
Under the link "Register" you can create a new customer account, which you can use for our customer portal and for the Avacon Netz App. For this you need your contract account and business partner number. If you already have a customer portal account, you can continue with step 3.

Step 3 = Login to app
Log in to the app with your access data and get started. Customer portal users who are already registered can log in to our app with the same access data.

Feedback:
We would like to continuously improve our service and provide you with new innovations. That's why we're happy if you tell us about your experience and opinion in using the app at NetzkundenApp@eon.com.

We look forward to a positive rating here in the App Store.

Service provider:
Avacon Netz GmbH
Updated on
Feb 16, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.4
581 reviews
Mahdi Pandragon
September 24, 2023
Easy enough, would have rated more if there was english language.
E.ON GROUP
September 29, 2023
Vielen Dank für Ihre Bewertung. Tatsächlich sind unsere Entwickler gerade dabei die App zusätzlich in englischer Sprache bereitzustellen.
Nicht Vorhanden
September 25, 2023
In such ist das APP okay. Aber ich musste heute das Passwort ändern. Ich habe es geschafft die alte Passwort in meinem Kopf einzuprägen, und hatte keine Interesse es zu ändern, es war aber Pflicht; ich dürfte meine alte nicht behalten.
E.ON GROUP
September 29, 2023
Aufgrund einer zurückliegenden IT Umstellung, muss einmalig ein neues Passwort vergeben werden. Zukünftig sollten Sie keine Einschränkungen bei der Nutzung der App haben.
Jan Bludau
March 21, 2022
Seit Tagen keine Möglichkeit zur Registrierung. Erst angeblich Wartungsarbeiten, jetzt net::ERR_TOO_MANY_REDIRECTS Das ist extrem unprofessionell.
E.ON GROUP
March 22, 2022
Es tut uns leid, wenn Sie Probleme haben. Wir können aktuell keine Störung feststellen. Bitte versuchen Sie es nochmal. Sollte es weiterhin nicht funktionieren, melden Sie gerne unter NetzkundenApp@eon.com. Zusammen finden wir bestimmt eine Lösung.

What's new

kleinere inhaltliche Anpassungen,
Bug Fixing,
Kundenumfrage