KloudGin

KloudGin

About this app

KloudGin is your business user's personal mobile experience and is filled with the things they care about. Business users consume enterprise data in a natural style that is easy and intuitive. All aspects of a business flow including analytics, transactions, multimedia, collaboration, device features & offline are now available in one App.

Backed by the KloudGin Cloud platform, this application lets you configure and extend the app to empower all your mobile business processes based on various roles in your enterprise. Cloud based KloudGin integration engine that can pull and harmonize data from various sources. Built with intelligent encrypted, offline capability which is source-system agnostic (connects to any on-premise or cloud- based systems).

It comes integrated with KloudGin Intelligent Field Service Cloud, KloudGin Intelligent Asset Cloud, KloudGin Inventory Cloud, KloudGin Connected Customer Cloud, KloudGin Procurement Cloud and KloudGin AI Assistant.

Key Features for Roles: Field Service, Asset maintenance, Field Technicians, Crew Supervisors, Fleet and Facilities managers, Foremen, Sub-contractors, Partners, Dispatchers, Customer Service Reps

-- Configurable, easy to use step-by-step optimized workflows for any type of work orders/ticketing service to enable field crews real-time.
-- Designed of rugged performance and simple easy use by non-tech savvy field users
-- Multiple work order views to enable short, long-term and other ad-hoc work types
-- Take geo-tagged before and after pictures. Annotate on pictures
-- Safety and inspection checklist and digital surveys
-- Capture e-signature
-- Charge Parts/ inventory to the work order. Locate parts in nearest truck or warehouse
-- Create a service request from then field
-- Generate a Purchase Order, Invoice, Quote from the mobile
-- Report a missing part and put work order in suspend mode
-- Intelligent Offline. Does not need Field crew to know when they lose and gain a signal when in truck. Intelligent data validation during data capture ensures data integrity even if connectivity is not available
-- Collaboration (Mobile Device Alerts, Video Conference, Messaging, Voice integrated with iPhone and iPad)
-- Built in ability to Scan barcodes directly from the app and pull relevant details
-- Auto Time Card generation as they complete work with breaks, meetings, travel time, job time. Seamless integration to your payroll system with an approval mechanism built it
--Visual in-context Troubleshooting (Video & Manuals) and attachments
-- Real-time tracking of field techs
-- Integrated turn-by-turn directions with voice
-- Device to device message by Crew Lead & supervisors
-- On-touch Emergency notifications
-- Voice enabled to capture notes
-- Supervisors & Dispatchers have real-time visibility of where techs are and what they are doing. Have ability to assign/ change jobs assigned to crews
-- Supervisor analytics and alerts out of the box which includes projected appointment missing based on KloudGin Big data based scheduling & route optimization engine
-- Single sign on (SSO) and SAML 2.0 support ensure faultless, secure access

The App can use background location feature.
Continued use of GPS running in the background can dramatically decrease battery life.

Ratings and reviews

App needs help. Many bugs to fix. - Issues with logging in. - Issues with crew task not showing up even after assignment. - Unable to save customer signature when going back and forth from Workorder Completion. - Issues with being kicked out of login prematurely. - Text box for Technician/Sales notes way to small and hard to navigate and correct text. - Unable to upload more than one photo at a time to Technician/Sales photos, which makes for an annoying and time consuming process.

I love this FSM app. We have been using it at work with a large team for a couple of years now, and this has made our lives so much easier. Our technicians can make notes, take pictures, and add any consumables that were used, directly to the work order. This has made our billing extremely easy and accurate.

If you regularly have to update your app to fix bugs, does that means your app regularly is a failure. I cannot depend on this app considering it is how I get paid.

What's new

Bug fixes