Esri Support

2.8
43 reviews
1K+
Downloads
Content rating
Everyone
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About this app

The Esri Support app brings Esri’s self-help resources, assisted-support services, and case management features directly from your smartphone.

With the Esri Support app you can:
1. Find answers to your questions and solutions to technical issues.
2. Navigate to product support pages and important featured content.
3. Explore the GIS Dictionary, Wiki.GIS.com, and other support resources.
4. Contact Esri Support directly by phone, submit case requests through a web form, or chat with us online.
5. Learn more about how to get support and the benefits of Premium Support.
6. Check on the status of your existing support cases, view your case history, review resolution notes, and more through the My Esri portal.

Get the app to access the full features and functionality of Esri Support App anywhere, anytime.
Updated on
Jun 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

2.7
41 reviews
Jon Pollack
October 26, 2021
50% of the time the app ignores all my inputs and routes me to reception where I have to repeat all the input. Very annoying. It used to work great but broke 3 or 4 months ago.
2 people found this review helpful
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Joshua Young
January 19, 2023
The app often stops responding just trying to open it. Tapping on a notification just opens the app to the main page again assuming the app did not get stuck trying to open. I recommend just using the Esri websites instead.
2 people found this review helpful
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Kellie Keefe
February 7, 2023
Unusable. App often doesn't open. Can login to admin account when it does open. When I'm seeking support I need it ASAP.
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What's new

Processing messages in the AI chatbot to provide real-time status updates for user queries.
Minor bug fixes.