
Marco Pagani
Trying to use the app was a nightmare and made my trip extremely stressful. I was completely unable to use the chargers because the app crashed every time I tried to add a payment method. My passenger installed the app on their iPhone and had the same issues. We tried at least 5 different payment methods but it errored out or crashed every time. I would NOT travel on the turnpike with an electric vehicle knowing I have to rely on this poorly made app.
10 people found this review helpful
NextEra Energy, Inc
September 25, 2023
We apologize for the poor experience with our app. It appears that you were using the app during a global outage from our payment processor which caused customers to be unable to add payment methods. This issue has been resolved on September 9 and should be working now. If you run into any further issues, please contact us at innovation@nee.com.

Matt Battaglia
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I couldn't create an account in the app and there is nowhere to do it on the website. The problem was that Google auto filled my email with a space at the end. The app keept giving me an error of "1 validation error detected: Value at 'username' failed to satisfy constrain..." that's the whole message, those aren't my ellipses at the end. Glad I tried to sign up before my trip. I will review again if I successfully use the app at a charging station.
5 people found this review helpful
NextEra Energy, Inc
May 25, 2022
Hi, apologies for this issue! We'd love to take a look at this for you to see why your account was unable to be created. We do also now have social signup methods including Facebook, Google, Amazon, and Apple which should be working. If you can provide us additional details at innovation@nee.com we'd be more than happy to get you up and running!

Michael Luhrs
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The charger and the app work fine, but the app will turn off peak charging on frequently without prompting. You need to check it every time you charge. Update, the app still shuts off the off peak feature. Check every time you plug in, they are trying to force you to pay for the charging.
3 people found this review helpful
NextEra Energy, Inc
February 2, 2024
Thank you for bringing this to our attention. We've resolved the bug where the app would incorrectly show off peak charging as being changed without you doing so. This issue should be fixed going forward, but please reach out if you run into any further issues with this. Apologies for the inconvenience!