Excellus BCBS

2.8
213 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved.

Excellus BlueCross BlueShield members can use our app to log in and access health plan information on-the-go.

You will have instant and convenient access to:

- View and Order Member Card(s)
- Track Deductibles and Out-of-Pocket Spending*
- Check Coverage
- Find a Doctor, Urgent Care or Hospital
- Go Paperless
- View and Filter Claims

*Please note that spending charts are only applicable for High Deductible health plan members.
Updated on
Mar 27, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.8
208 reviews
Tina Wildey
January 3, 2025
I just switched to Blue Active PPO because my previous plan with Humana is no longer available. I downloaded the app, tried to log in, and received an error message; "the action couldn't be completed, try again." I decided to wait until after January 1, when my account was active. I tried logging in today and got the same results. BCBS is a huge company with a pretty darned good reputation. I don't understand why their mobile app is such garbage. I un-installed it. It's not worth the frustration
2 people found this review helpful
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Jordan Michaud
July 3, 2024
I would like to review this app, but I have not been able to sign in. When I try, it says the operation cannot be completed and tells me to try again. If I try with an inaccurate password, it gives a different message, which seems to suggest it's an app issue. I uninstalled and reinstalled the app and tried again - it sent me an identity verification email, then told me again the operation couldn't be completed. Please fix! I'd love a functional app to access my insurance information.
5 people found this review helpful
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Excellus
July 3, 2024
We're sorry to hear that the app isn't working as expected for you. Please call our help line at 1-800-278-1247, and one of our Member Advocates will help you. The Excellus BCBS Mobile App Team
Kathy Marsh
June 18, 2024
There's a lot of information that you can't get to in this app, like individual deductible and out of pocket met for the year. It has an option for fingerprint sign on, which I've enabled multiple times. It never offers for me to use it when signing in, and when I go back to the settings, it's turned off again.
3 people found this review helpful
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What’s new

Share your member ID card and minor bug fixes.

App support

Phone number
+15854541700
About the developer
Excellus Health Plan, Inc.
mobile.support@excellus.com
165 Court St Rochester, NY 14647 United States
+1 585-414-3179