
Tina Wildey
I just switched to Blue Active PPO because my previous plan with Humana is no longer available. I downloaded the app, tried to log in, and received an error message; "the action couldn't be completed, try again." I decided to wait until after January 1, when my account was active. I tried logging in today and got the same results. BCBS is a huge company with a pretty darned good reputation. I don't understand why their mobile app is such garbage. I un-installed it. It's not worth the frustration
2 people found this review helpful

Jordan Michaud
I would like to review this app, but I have not been able to sign in. When I try, it says the operation cannot be completed and tells me to try again. If I try with an inaccurate password, it gives a different message, which seems to suggest it's an app issue. I uninstalled and reinstalled the app and tried again - it sent me an identity verification email, then told me again the operation couldn't be completed. Please fix! I'd love a functional app to access my insurance information.
5 people found this review helpful
We're sorry to hear that the app isn't working as expected for you. Please call our help line at 1-800-278-1247, and one of our Member Advocates will help you.
The Excellus BCBS Mobile App Team

Kathy Marsh
There's a lot of information that you can't get to in this app, like individual deductible and out of pocket met for the year. It has an option for fingerprint sign on, which I've enabled multiple times. It never offers for me to use it when signing in, and when I go back to the settings, it's turned off again.
3 people found this review helpful