Extra Space Storage

Extra Space

About this app

The Extra Space Storage app serves all Extra Space Storage customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access!



You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information.



At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.



With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:





Easy access to My Account where you can manage payments and update account information
Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)




Never forget your gate code again
Real-time tracking of access activity for your unit (participating facilities)
Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
Easy access to help
Leave feedback via the app – we love hearing from our customers!

Ratings and reviews

I have to continuously reinstall this app. It'll work sometimes after I reinstall and then a couple weeks go by and I have the same issues as always. I log in, get stuck on a loading screen for a while and then I'll get a message that says something about needing to be connected to internet even though I am connected to wifi and have a clear cell signal. The app installs in the blink of an eye but will not open or work for me.

After weeks of the online (browser) portal just displaying blank pages and being told in person about the app migration, I installed it. I have an older device (Pixel 2XL) so that may be an issue but so far it's been a terrible experience. I get the obvious browser prompt to login, do so, enable biometric unlock, then get an error message with an exclamation mark, try again, and sign out options. I reinstalled it two more times and got the same issues so the app is unusable as is the website.

The app usually works fine, but for the past couple months when I try to pay my bill it just says "Unable to load". Usually if I've a problem with an app I just hold the app icon a couple seconds until 'app info' pops up, press 'Force stop', 'Storage & Cache', 'Clear Cache' and/or Clear storage', to totally reset the app to default settings. But that rarely works and I just wait until it acts right on its own. Odd, since if your payment is late you get penalized for non-payment.