EyeMed

EyeMed App Support

About this app

The EyeMed app gives you the ability to:
- View your benefits and eligibility
- Find an in-network eye doctor
- Get special offers in a snap
- Check your claims
- Get your ID card with a quick shake
- Set reminders to get an eye exam
- Set reminders to change your contact lenses
- Securely store an image of your prescription
- View interactive tips and vision guides
- All of your personal information is secure and only viewable by you

Ratings and reviews

Customer Service is horrible. Had an issue as a returning customer. Can't get in the app and no one in customer service seems to know what they are doing. I have screenshot and sent the same email multiple times to fix the problem but no one can be bothered to listen and actually fix it. I keep writing zero on the feedback reviews. The said the email edited me my benefits but I still don't have a copy, and I can't see anything on the web browser either. Very dissatisfied.

Lots of bugs in this app. For one, when trying to enter a prescription no matter what I enter or how I try to enter it (take a picture or enter it myself) it says "please enter a valid image". There's no way to do that. Another one is when trying to view an EOB it shows the spinner like it's going to do something but never gets around to showing the EOB. There are more but those are the big ones I've found so far

This app has a long way to go. It certainly wasn't ready for deployment to the production system. Can't login, can't reset password, if you press the back button in the app, it doesn't clear the password originally put in....bad security planning. Either prioritize a functioning, secure app or don't have one at all. What it currently is should be an embarrassment.

What’s new

Thank you for your feedback! New in this release:

- We made it easier to find an eye doctor, schedule an eye exam appointment, and get directions or a ride share to your exam.

- We updated our Terms and Conditions.