Laya App

Laya Healthcare

About this app

At laya healthcare, we’re committed to giving our members a smarter, faster, more seamless way to manage their cover.

Our latest app update seamlessly combines your health insurance and healthcare services into one intuitive platform, giving you faster, easier access to everything you need.

Experience healthcare simplified and elevated.

Manage your laya health insurance policy, all in one app, when you want, how you want.

• Check what’s covered: See your hospital, scan centre, consultant, and everyday expense cover, instantly.
• Submit claims in seconds: Snap a photo of your receipt (GP visits, physiotherapy, therapies, and more) and submit claims 24/7, no paperwork required.
• Get paid directly: Once approved, claims payments go straight to your bank,
no waiting around.
• Track your claims: See current and past claims, check their status, and get notified when they’re processed.
• Manage your policy anytime: View who’s covered under your plan, update personal or payment info, and manage dependents.
• Access digital GP & support services: Book video consultations, get prescriptions, order home-testing kits, all from your phone.
• Wellbeing & health tools: Tap into 24/7 mental-wellbeing support, wellness coaching, and health resources, whenever you need.
• Secure & quick login: Use Touch ID or Face ID (or your Member Area login) so you can get started in seconds.

With the Laya App, you’re in control—at home or on the go—with fast, easy access to your health insurance and healthcare services, all in one place.

Ratings and reviews

I registered, confirmed on the email sent by Laya, which then brings up the Login screen. When I try to log in it tells me I have not confirmed. Aaarghhh. Also, when logging in you cannot see the characters of your password. Poor. Update: To use the app you must sign in with your password every time. Why??

it works but it's not user friendly and at this very moment nothing actually works in the app. they keep increasing costs but the app for example hasn't changed since I use it (5 years). honestly not worth it

Login issues, repeatedly: First, it is absolutely overkill having to accept each of the Data processing requests individually, each and every time I open the app. Put all in one accept/reject and remember that so we do not have to click four distinct accept/reject notifications each and every time. Second, I forgot my password so I cannot use that password again. Allow us to reuse it. I have clicked the fingerprint sign-in, but I still get a request for the obscure password. Fingerprint only!

What’s new

At laya healthcare we are always working to make things a little easier for our members and our recent app update includes the following:

- Library updates for an enhanced and robust framework

To enjoy the best possible experience, and to ensure you have access to all our latest features, we recommend that you update to the latest version as soon as possible.